OPS Distributed Computer Systems Specialist

State of Florida

. Provide second-level desktop support and problem resolution to local and remote users .

Posted 9/30/2026contractTallahassee • Florida • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing second-level desktop support and problem resolution for both local and remote users, with a strong focus on technical assistance for software, hardware, and network connectivity issues. Proficient in logging and tracking service requests while maintaining effective customer communication throughout the resolution process.

Highest-signal resume keywords

Application Support ExperienceHelp Desk ExperienceTechnical Assistance on SoftwareKnowledge of Computer OperationsDiagnostic Utilities Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportProblem ResolutionComputer Operations KnowledgeHardware TroubleshootingSoftware TroubleshootingNetwork Connectivity AnalysisService Desk SoftwareAccount ManagementPrinter ManagementDatabase Support

Soft Skills

Customer CommunicationProblem-SolvingTeam CoordinationOperational Improvement

Tools & Technologies

Service Desk SoftwareDiagnostic UtilitiesComputer EquipmentPrintersScanners

Certifications & Qualifications

Background Screening for Special Trust

Industry Keywords

Desktop Support Service Level AgreementsEmerging TechnologiesOperational ObjectivesTechnical MeetingsHelp Desk

About the role

Key responsibilities & impact

Provide second-level desktop support and problem resolution to local and remote users
Provide technical assistance regarding software, hardware, communications, printers, databases, and account management
Resolve user-reported problems using available tools and procedures
Enforce desktop support service level agreements with end users
Log, track, route, escalate, and respond to service requests using service desk software
Maintain customer communications throughout the resolution process
Record and document all problem-solving actions
Recommend procedures and guidelines to support operational objectives and resolve operational issues
Set up computer equipment and manage computer accounts
Maintain computers, copiers, scanners, air cards, and fax machines
Research relevant emerging technologies and recommend products or services
Identify methods for improving use of existing hardware and software
Attend technical meetings and training sessions
Analyze, troubleshoot, and correct individual and office network connectivity problems
Coordinate with Systems staff as required
Perform other related tasks as requested

Requirements

What you’ll need

Application support experience
Knowledge of computer operations, hardware, procedures, and systems
Skilled in the use of computer devices, printers, and scanners
Working knowledge of a range of diagnostic utilities
Knowledge/work experience providing technical assistance on software, printers and databases
Ability to lift up to 50 pounds
Background screening required for the Position of Special Trust
A minimum of one year of help desk experience is preferred

Benefits

Comp & perks

Participation in state group insurance (must meet eligibility requirements)
State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan)
Flexible Spending Accounts
Extensive training program, including courses and certifications
Opportunity to gain valuable experience quickly
Veterans and individuals with disabilities support and reasonable accommodation