Regulatory Program Specialist

State of Florida

. Assist RSIIs, RSIIIs, GAIs, and GAIIs with complex questions related to health care practitioner license maintenance .

Posted 9/24/2026full-timeTallahassee • Florida • United StatesJuniorMid-Level💰 $42,562 - $43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing licensure and renewal applications while providing exceptional customer service. Capable of interpreting healthcare regulations and effectively communicating with practitioners and the public.

Highest-signal resume keywords

Customer Service ExperienceLicensure ProcessingEffective CommunicationKnowledge of Office ProceduresAbility to Multi-task

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Licensure ProcessingFee TransactionsDatabase ResearchTechnical AssistanceCertification Validation

Soft Skills

Effective CommunicationIndependent WorkInterpersonal SkillsOrganizational Skills

Tools & Technologies

LEIDSWord Processing SoftwareSpreadsheet SoftwareEmail Software

Certifications & Qualifications

Security Background CheckDrug Screening

Industry Keywords

Healthcare Practitioner LicensingContinuing Education RulesFinancial Responsibility RulesAdministrative SuspensionsStatutes and Regulations

About the role

Key responsibilities & impact

Assist RSIIs, RSIIIs, GAIs, and GAIIs with complex questions related to health care practitioner license maintenance
Process license renewals, license certifications, practitioner profile updates, and Department of Revenue suspensions and reinstatements
Assist with inbound chats and review conversational insights as part of the department’s ELI chat team
Assist with initial license, renewal, and miscellaneous fee deposits
Assist the Team Lead with training new and existing employees on fee-deposit processes
Act as Delegated Authority when the Supervisor and Team Lead are out of office
Provide verbal and written direction, technical assistance, and guidance to licensed health care practitioners regarding license renewal, issuance, disciplinary actions, administrative suspensions, and license verifications
Conduct complex research in the department’s licensing database to respond to complaints and inquiries from the public, applicants, licensees, and DOH staff
Conduct independent analysis of post-licensure inquiries returned by the contracted vendor
Review licensure certification requests and validate processing fees
Conduct fee transactions in LEIDS and produce certification letters, including no-pay transactions for exempt customers
Verify licensure data including original licensure dates, expiration dates, birthdates, education history, Social Security numbers, and home addresses
Report major corrections to the supervisor
Perform other related projects and duties as requested by management

Requirements

What you’ll need

Minimum of 2-years of Customer Service Experience by way of handling inbound calls and/or chats
Minimum of 2-years processing Licensure or Renewal applications
Ability to interpret and apply the continuing education and financial responsibility rules of multiple Healthcare Profession Boards
Ability to communicate effectively via phone, email, public facing setting
Ability to understand and explain statutes, rules, and regulations
Ability to deal effectively with people
Ability to work independently
Knowledge of office procedures and practices
Ability to organize and multi-task
Working knowledge of word processing, email, and spreadsheet software
Must be willing to physically come into the office to perform duties
Current authorization to work in the United States without employer sponsorship
Ability to learn and communicate effectively, orally and in writing, in English
Successful completion of required security background check and/or drug screening
Ability to perform duties in a professional office environment, manage periodic interruptions, work within a confined workspace, and remain seated at a computer workstation for extended periods
Male applicants born on or after October 1, 1962 must meet Selective Services System registration or exemption requirements

Benefits

Comp & perks

Annual and sick leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Veterans’ Preference in employment for Career Service vacancies
Initial licensing and application fee waivers for eligible military veterans
Direct deposit