Regulatory Specialist II

State of Florida

. Answer incoming calls promptly and professionally .

Posted 9/22/2026full-timeTallahassee • Florida • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Microsoft Office and Windows-based systems while effectively communicating and organizing data. Capable of performing various administrative tasks and responding to customer inquiries with accuracy and professionalism.

Highest-signal resume keywords

Proficiency In Microsoft OfficeData Organization SkillsEffective CommunicationAbility To Learn Job-Specific SoftwareCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocument UploadingInformation GatheringCall RoutingResearch Skills

Soft Skills

Effective CommunicationIndependenceProfessionalism

Tools & Technologies

Windows-Based SystemsLEIDSCustomer Functional DatabaseOnline Systems

Certifications & Qualifications

Form I-9 CompletionE-Verify Employment Eligibility

Industry Keywords

Osteopathic MedicineMassage TherapyAcupunctureSpeech Language PathologyAudiologyCouncil Of Licensed Midwifery

About the role

Key responsibilities & impact

Answer incoming calls promptly and professionally
Identify callers’ needs and provide appropriate assistance or route calls to the appropriate individual
Gather accurate information from callers
Provide general licensing status information and requirements to customers
Review LEIDS, Customer Functional Database, associated software, online systems, websites, statutory laws, and rules to respond to customer inquiries
Sort and distribute mail to the appropriate individual or section
Research Massage Transcripts and General Mail
Upload documents and respond to and distribute emails
Perform various administrative tasks supporting the Boards of Osteopathic Medicine, Massage Therapy, Acupuncture, Speech Language Pathology and Audiology, and Council of Licensed Midwifery

Requirements

What you’ll need

Proficiency in Microsoft Office and Windows-based systems
Ability to learn job-specific software
Strong data organization skills
Effective communication
Ability to work independently within established schedules
Must be physically present in the office to effectively perform job duties and responsibilities
Security background check and/or drug screening
Participation in direct deposit
Ability to learn and communicate effectively, orally and in writing, in English
Successful completion of Form I-9 and E-Verify employment eligibility verification
Male applicants born on or after October 1, 1962, must be registered with the Selective Services System before their 26th birthday or have a Letter of Registration Exemption
May be required to perform emergency duty before, during, and/or beyond normal work hours or days

Benefits

Comp & perks

State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance upon meeting eligibility requirements
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
Direct deposit
Reasonable accommodation under the Americans with Disabilities Act
Drug-free workplace