Regulatory Specialist III

State of Florida

. Answer incoming calls from applicants and licensees professionally .

Posted 9/22/2026full-timeTallahassee • Florida • United StatesMid-LevelSenior💰 $36,317 - $39,963 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage call interactions efficiently while adhering to established procedures and deadlines. Proficient in using automated applications and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceCall ManagementRecord KeepingResearch SkillsPhone Etiquette

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automated ApplicationsLicensing DatabaseLEIDSAxiom ProData Entry

Soft Skills

Multi-taskingEffective CommunicationIndependenceAttention to DetailAdaptability

Tools & Technologies

Contact History SystemsEmail SystemsFacsimile Systems

Certifications & Qualifications

Security Background CheckDrug ScreeningForm I-9 CompletionE-Verify Eligibility

Industry Keywords

LicensureDivision PoliciesEmergency DutySelective Service Registration

About the role

Key responsibilities & impact

Answer incoming calls from applicants and licensees professionally
Keep call-queue wait times within established timeframes and minimize dropped or transferred calls
Advise customers on appropriate actions and procedures
Identify and escalate situations requiring urgent attention
Route calls to appropriate resources when necessary
Log call interactions into the licensing database
Use contact history and email systems to maintain records and notify the proper processing unit
Respond to Live Chat inquiries or route them to the appropriate queue
Download electronically received facsimiles and distribute them as needed
Open, process, date-stamp, initial, log, and direct incoming mail and facsimiles to the proper processing unit the same business day
Stamp envelopes and fold and mail office letters as needed
Stay current with system information, changes, and updates
Research information using LEIDS, Axiom Pro, and other required systems
Complete work assignments and timesheets by established deadlines
Remain logged into the call queue for scheduled hours
Meet or exceed team production standards
Perform other duties assigned by managerial staff

Requirements

What you’ll need

Must be physically present in the office to effectively perform job duties and responsibilities
Knowledge of personal computer hardware and software for various automated applications
Ability to understand and apply applicable laws, rules, and Division policies relating to licensure
Ability to work independently
Proper phone etiquette
Ability to work in a fast-paced environment
Ability to research information quickly
Ability to provide outstanding customer service
Ability to sit for extended periods of time
Ability to speak on the phone for extended periods of time
Ability to multi-task
Sedentary work and repetitive motion
Ability to learn and communicate effectively, orally and in writing, in English
Must successfully complete a security background check and/or drug screening
Must complete Form I-9 and employment eligibility verification through E-Verify
Male applicants born on or after October 1, 1962, must meet Selective Service registration or exemption requirements
May be required to perform emergency duty before, during, and/or beyond normal work hours or days

Benefits

Comp & perks

Annual and sick leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Veterans’ Preference for eligible candidates
Potential waivers for postsecondary educational requirements for certain eligible service members
Direct deposit