Regulatory Supervisor – Consultant

State of Florida

. Supervise and lead a team of seven employees, including hiring, training, coaching, performance management, scheduling, leave approval, timesheet approval, and disciplinary actions .

Posted 10/5/2026full-timeTallahassee • Florida • United StatesMid-LevelSenior💰 $40,475 - $43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities, including team supervision, performance management, and effective communication. Proficient in data analysis, compliance with Florida Statutes, and administrative support functions.

Highest-signal resume keywords

Team SupervisionPerformance ManagementData AnalysisCompliance with Florida StatutesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance ManagementAdministrative SupportComplaint ResolutionMeeting CoordinationLicensure RegulationsWorkflow ManagementDocument PreparationCustomer Service MonitoringAgenda Support

Soft Skills

Effective CommunicationCoachingTeam BuildingProblem SolvingInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Background CheckDrug ScreeningForm I-9 CompletionE-Verify Participation

Industry Keywords

Florida StatutesLicensureRegulationConsumer ProtectionAdministrative Functions

About the role

Key responsibilities & impact

Supervise and lead a team of seven employees, including hiring, training, coaching, performance management, scheduling, leave approval, timesheet approval, and disciplinary actions
Manage daily workflow for the Board of Nursing Administrative Support Team
Ensure timely and accurate handling of phone, email, and chat inquiries, mail processing, and administrative functions related to licensure and board operations
Monitor customer service performance, including call volume, wait times, staffing coverage, and quality of telephone and email responses
Ensure calls are answered within the established five-minute maximum wait time
Oversee Board meeting and agenda support, including agenda materials, meeting notices, minutes, member records, attendance, and website updates
Coordinate Probable Cause Panel meetings, including scheduling, communication, telephone conference participation, and documentation of minutes
Maintain compliance with applicable statutes, policies, procedures, and departmental standards
Serve as a Balanced Scorecard owner for timely preparation and posting of board/council meeting minutes
Provide regular feedback, coaching, and performance evaluations to direct reports
Document performance discussions and implement corrective action when necessary
Lead by example through professionalism, accountability, effective communication, and adherence to policies, procedures, dress standards, and deadlines

Requirements

What you’ll need

Must be physically present in the office to effectively perform job duties and responsibilities
Ability to compile, organize and analyze data
Ability to investigate, analyze, and resolve complaints
Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection
Ability to provide consultative assistance to others
Ability to plan, organize and coordinate work activities
Ability to communicate effectively
Ability to establish and maintain effective working relationships with others
Experience with Microsoft Office (Word, Excel, Outlook)
Must be able to learn and communicate effectively, orally and in writing, in English
Security background check and/or drug screening required
Participation in direct deposit required
Successful candidate must complete Form I-9 and employment eligibility verification through E-Verify
Male applicants born on or after October 1, 1962, must meet Selective Services System registration or exemption requirements

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Security background check and/or drug screening required as employment conditions
Direct deposit
Emergency duty compensation/assignment may apply