Staff Assistant

State of Florida

. Provide clerical and health support services to clients served through the Medical Foster Care program .

Posted 10/23/2026full-timeFort Myers • Florida • United StatesLead💰 $33,760 - $34,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in clerical and health support services within a medical setting, with strong capabilities in communication, organization, and data management. Effectively collaborates with healthcare teams and stakeholders while adhering to patient confidentiality laws and quality improvement standards.

Highest-signal resume keywords

Clerical SupportMedical Record ManagementCommunication SkillsData CollectionMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical SupportMedical Record ManagementData CollectionQuality ImprovementProblem-Solving Techniques

Soft Skills

Excellent CommunicationInterpersonal SkillsJudgment and Decision-MakingCritical ThinkingActive Listening

Tools & Technologies

Microsoft OutlookMicrosoft PowerPointMicrosoft ExcelMicrosoft TeamsMicrosoft SharePoint

Certifications & Qualifications

Valid Driver's LicenseSecurity Background CheckDrug Screening

Industry Keywords

Patient Confidentiality LawsElectronic Health RecordMedical Foster Care ProgramMedicaid Managed Medical AssistanceHealth Care Team Collaboration

About the role

Key responsibilities & impact

Provide clerical and health support services to clients served through the Medical Foster Care program
Collaborate with program staff and management to develop support processes for program service delivery
Prepare and send correspondence and documents, including consents, shelter orders, closure letters, medical and psychosocial records, and care plans
Review incoming correspondence and notify specialty teams of receipt and follow-up tasks
Sort, scan, upload, index, and file client and program records in electronic and paper systems
Initiate and maintain client records according to policy
Assemble and maintain new MFC administrative and in-home records
Prepare MFC records for closure and redact/process records for adopted children
Maintain MFC schedules and schedule conferences, trainings, meetings, home visits, and appointments
Monitor Medicaid Managed Medical Assistance plan assignments and notify staff of upcoming changes
Coordinate new MMA plan representatives into staffing schedules and invitations
Coordinate schedules and calendars, attend team meetings, and take minutes
Assist with travel related to program home and community visits and outreach
Document client activities in the electronic health record according to DOH standards and policy
Communicate with MFC staff, parents, guardians, community representatives, and other stakeholders
Answer phones, direct calls, take messages, and update demographic information
Prepare, send, and respond to emails
Attend staff and program meetings
Perform other related duties as assigned

Requirements

What you’ll need

High school or GED diploma (preferred)
2 years of experience as a clerk/receptionist in a medical setting (preferred)
Valid Driver's License (preferred)
Excellent communication and interpersonal skills
Computer skills, including standard office machinery such as laptops, scanners, cell phones, printers
Proficiency with Outlook, PowerPoint, Excel, Teams, and SharePoint
Knowledge of quality improvement and data collection
Judgement and decision-making, critical thinking, and active listening skills
Ability to communicate effectively verbally and in writing
Ability to implement change
Ability to use multiple computer programs and software, including Microsoft Word, Outlook, Teams, and Office, to retrieve and/or input data
Ability to prioritize work, identify changing priorities, and adjust as needed
Ability to work independently and self-monitor work for accuracy and productivity
Ability to work effectively with a health care team and maintain effective working relationships
Knowledge of patient confidentiality laws
Ability to review data for accuracy and completeness
Ability to utilize problem-solving techniques
Ability to plan, organize, and coordinate work assignments
Security background check and/or drug screening required
Ability to learn and communicate effectively, orally and in writing, in English
Form I-9 and E-Verify employment eligibility verification required
Male applicants born on or after October 1, 1962, must meet Selective Service registration or exemption requirements

Benefits

Comp & perks

Nine paid holidays and one Personal Holiday each year
Annual leave
Sick leave
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Direct deposit
Veterans’ Preference for eligible candidates
Reasonable accommodation support
Drug-Free workplace