Systems Project Analyst

State of Florida

. Provide day-to-day technical assistance to end users and field offices in North Florida .

Posted 10/28/2026full-timeTallahassee • Florida • United StatesMid-LevelSenior💰 $55,901 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Helpdesk and Desktop Support, with a strong focus on troubleshooting hardware, software, and network issues. Proficient in installing and configuring operating systems and applications, while providing exceptional customer service and technical assistance.

Highest-signal resume keywords

IT Helpdesk/Desktop Support ExperienceTroubleshooting Hardware and Software IssuesInstallation and Configuration of Operating SystemsCustomer Service in TechnologyEntry-Level IT Industry Standard Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Microsoft WindowsInstallation of Operating System ImagesConfiguration of Network EquipmentData Query and AnalysisCabling and Network Cable BuildingUse of SCCM for DeploymentInstallation of Applications and UpdatesTechnical Assistance for End UsersHelp Desk Process DocumentationRemote Assistance Provision

Soft Skills

Customer ServiceProblem-SolvingCommunicationTeam CollaborationAdaptability

Tools & Technologies

SCCMPDQMDTTelecommunications SystemsService Desk Ticketing Systems

Certifications & Qualifications

CompTIA A+CompTIA Network+Cisco Certified Technician (CCT)Microsoft Technology Associate (MTA)Microsoft 365 Fundamentals

Industry Keywords

IT SupportNetwork ArchitectureDesktop Operating SystemsTechnical Solutions ImplementationService Desk Management

About the role

Key responsibilities & impact

Provide day-to-day technical assistance to end users and field offices in North Florida
Troubleshoot and resolve hardware, software, network, and end-user connectivity issues
Install and configure computer software, hardware, peripherals, and cellular-enabled mobile devices
Assist with image deployment and computer equipment refreshes
Manage equipment distribution, receiving, setup, configuration, networking equipment installation, and cabling
Monitor, create, respond to, escalate, assign, and resolve service desk tickets
Provide remote assistance to DBPR users across Florida
Assist with network and server needs in supported areas
Research, test, and implement proposed technical solutions
Assist application developers with testing application enhancements before deployment
Set up and maintain telecommunications and phone systems
Create and maintain Help Desk process documentation
Query data, analyze results, and present clear, actionable findings
Travel to supported areas for on-site assistance, with up to 10% travel time
Perform other work-related duties as required

Requirements

What you’ll need

Four years of professional experience in an IT Helpdesk/Desktop Support role
One year of providing customer service in technology
Completion of a one-year vocational/technical information technology program may substitute for one year of required experience
Valid Driver License
Ability to lift 50 pounds daily
Ability to climb a ladder and stoop to the floor to install cables
Must obtain an entry-level IT industry standard certification within one year of employment, such as CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), or Microsoft 365 Fundamentals
Ability to operate telephone and computer systems
Ability to terminate and test voice and data lines and build network cables
Knowledge of basic network architecture and equipment
Ability to install operating system images, applications, and updates through SCCM, PDQ, MDT, or similar deployment tool
Knowledge and experience troubleshooting Microsoft Windows and Office versions released in the last 10 years
Experience installing, configuring, and maintaining Windows desktop operating systems
Ability to maintain yearly certifications for warranty work
Ability to work after hours as needed
Level 2 background check required before starting work
Must be a U.S. citizen or lawfully authorized alien worker

Benefits

Comp & perks

State of Florida retirement package; 3% employee contribution required
Nine annual paid holidays and one personal holiday
Up to 104 hours of paid annual leave annually as a new employee
Up to 104 hours of paid sick leave annually
Health insurance coverage for eligible employees
$25,000 life insurance policy for eligible employees
Supplemental dental, vision, hospital supplement, and cancer insurance policies
Tax-deferred medical and childcare reimbursement accounts
Tuition waiver program for an approved State of Florida College or University