Systems Project Analyst

State of Florida

. Provide day-to-day remote technical support to DBPR internal users and onsite field offices and facilities within the assigned territory .

Posted 10/28/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $2,379 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support, troubleshooting network connectivity, and managing technology equipment. Proficient in customer service and effective communication while maintaining documentation and coordinating with various teams.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service SkillsNetwork TroubleshootingOperating System DeploymentIT Industry-Standard Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information TechnologyComputer Systems AdministrationNetwork ArchitectureWindows Desktop Operating SystemsHardware SetupSoftware ManagementCabling InstallationTelecommunications ManagementEquipment MaintenanceService Request Management

Soft Skills

Effective CommunicationProblem-SolvingCustomer Service Orientation

Tools & Technologies

IntuneSCCMPDQMDTMicrosoft WindowsMicrosoft Office

Certifications & Qualifications

CompTIA A+CompTIA Network+Cisco Certified Technician (CCT)Microsoft Technology Associate (MTA)Microsoft 365 Fundamentals

Industry Keywords

Technical SupportRemote AssistanceService RequestsTechnology Equipment DistributionField Support

About the role

Key responsibilities & impact

Provide day-to-day remote technical support to DBPR internal users and onsite field offices and facilities within the assigned territory
Support computer and mobile-device hardware setup and software management
Serve as the local interface to Applications, Networking, and Security teams
Monitor, create, respond to, escalate, assign, and resolve service requests and tasks
Troubleshoot network connectivity issues and remotely connect to users’ machines when necessary
Provide remote assistance to DBPR users across Florida
Travel routinely to assigned support sites and occasionally outside the territory
Research proposed solutions and modifications for environmental, security, and business-practice impacts
Document issues and escalate them to Tier 3 support when appropriate
Manage technology equipment distribution, inventory updates, equipment assignments, setup, configuration, maintenance, OS updates, and hardware upgrades
Run cabling for new workstations and configure and deploy cellular-enabled mobile devices
Assist with installing pre-configured networking equipment and other network needs
Coordinate warranty repairs with vendors
Troubleshoot and configure mobile devices, desktop equipment, and network appliances
Manage data and voice telecommunications, including setting up and maintaining the phone system
Maintain system, process, equipment-standard, support-instruction, and mobile-device documentation
Participate in conference calls and meetings with the Manager
Process travel documentation and arrangements for approved travel
Perform other related duties as required

Requirements

What you’ll need

Four (4) years of experience in information technology, computer systems administration, or technical support
Two (2) years of customer service experience in technology
Valid driver license
Ability to lift 50 pounds daily
Ability to climb a ladder and stoop to the floor to install cables
Ability to travel within the designated territory, with possible overnight stays
Must be able to obtain an entry-level IT industry-standard certification within one year of employment, such as CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), or Microsoft 365 Fundamentals
Experience may substitute year-for-year for required college education
One-year vocational/technical school program in information technology may substitute for one year of required experience
Ability to operate telephone and computer systems
Ability to build and maintain computer systems
Knowledge of basic network architecture and equipment
Ability to install operating system images, applications, and updates using deployment tools such as Intune, SCCM, PDQ, or MDT
Knowledge and experience troubleshooting Microsoft Windows and Office versions released within the last 10 years
Experience installing, configuring, and maintaining Windows desktop operating systems
Ability to maintain yearly certifications for warranty work
Ability to provide excellent customer service and communicate effectively
Preferred: Associate’s degree in information technology, computer systems administration, or technical support
Preferred: Current entry-level IT industry-standard certification
Level 2 background check, including fingerprinting and law-enforcement-record checks, required before starting work
Must be a U.S. citizen or lawfully authorized alien worker
Male applicants born on or after October 1, 1962, must meet Selective Services registration or exemption requirements

Benefits

Comp & perks

State of Florida retirement package with 3% employee contribution required
Nine annual paid holidays and one personal holiday
Up to 104 hours of paid annual leave annually as a new State employee
Up to 104 hours of paid sick leave annually
Health insurance coverage, including individual and family coverage, for eligible employees
$25,000 life insurance policy for eligible employees
Supplemental dental, vision, hospital supplement, and cancer insurance policies
Tax-deferred medical and childcare reimbursement accounts
Tuition waiver program at an approved State of Florida College or University
Veterans’ preference in employment for eligible candidates
Reasonable accommodations for candidates with disabilities