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Administrative Services Technician IV – Limited Service
State of Vermont. Provide high-level clerical support to the Human Services Board .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, including editing, proofreading, and effective communication with diverse stakeholders. Proficient in MS Office tools and capable of adapting to case management systems.
Highest-signal resume keywords
Strong Editing SkillsStrong Communication SkillsMS Word ProficiencyMS Excel ProficiencyAdministrative Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EditingProofreadingAdministrative SupportDocument FilingAppeal Intake
Soft Skills
Effective CommunicationInterpersonal Skills
Tools & Technologies
MS OutlookMS WordMS ExcelSales ForceVISION System
Industry Keywords
Human ServicesClerical SupportPublic AdministrationAgency ProgramsHearing Support
About the role
Key responsibilities & impact- Provide high-level clerical support to the Human Services Board
- Receive, schedule, and support hearings for appeals from certain Agency of Human Services programs
- Conduct appeal intake
- Edit memoranda and recommended orders
- Draft form letters and hearing notices
- File, copy, and mail documents
- Communicate by phone and email with the public, appellants, administrative staff, and hearing officers
- Maintain frequent contact with members of the public, board members, and attorneys
- Report directly to the Legal Hearing & Support Specialist
- Work closely with other staff
Requirements
What you’ll need- High school graduation or equivalent and one (1) year of experience providing administrative-level support to a business or organization
- OR one (1) year of College level study in accounting, business or public administration, office administration or a related field
- OR one (1) year as an Administrative Services Technician III with the State of Vermont
- Strong editing and proofreading skills
- Strong communication skills, both over the phone and in writing
- Good computer skills
- Familiarity with MS Outlook email and calendaring
- Working knowledge of MS Word and Excel
- Ability to become familiar with the Board's Sales Force case management system; previous Sales Force experience is not required
- For some positions, experience working with the VISION system may be required
- Candidates must pass any level of background investigation applicable to the position
Benefits
Comp & perks- 80% State paid medical premium and a dental plan at no cost for employees and their families
- 12 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- State defined benefit pension plan
- Deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program