Motor Vehicle Direct Client Service Specialist I

State of Vermont

. Deal with large numbers of customers every day .

Posted 10/2/2026full-timeNewport • Vermont • United StatesJuniorMid-Level💰 $23 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to process large sums of money accurately. Capable of administering tests in various conditions while managing multiple tasks and unpredictable workloads.

Highest-signal resume keywords

Customer Service ExperienceMoney Processing SkillsAbility to Administer TestsAttention to DetailIndependent Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceMoney ProcessingTest AdministrationComputer Program ProficiencyVehicle Identification Verification

Soft Skills

Attention to DetailMultitaskingAbility to Handle Upset CustomersAbility to Work Under PressureReliability

Certifications & Qualifications

Background Investigation Clearance

Industry Keywords

Motor VehicleDMVPublic ContactClient ServiceVermont Department of Motor Vehicles

About the role

Key responsibilities & impact

Deal with large numbers of customers every day
Provide direct client service in Motor Vehicle/DMV offices
Administer road and written tests, including in inclement weather
Process large sums of money
Respond to telephone inquiries
Work across several different units as needed
Verify vehicle identification numbers outdoors when necessary
Travel to other offices to assist during staffing shortages
Work varied scheduled hours and overtime when required

Requirements

What you’ll need

Two (2) or more years of experience in a customer or client service role that includes significant public contact AND regular use of computer programs; OR six (6) months or more of work experience in the Vermont Department of Motor Vehicles
Ability to work independently and make informed decisions
Attention to detail
Ability to process large sums of money
Excellent customer service skills
Must agree to be finger-printed and pass a background investigation, which may include criminal, financial, and traffic records checks
Ability to administer road and written tests in inclement weather
Reliable transportation
Ability to work quickly and accurately under pressure and manage unpredictable workloads
Ability to multitask and prioritize
Ability to deal with confused, frustrated, and highly upset customers
Ability to travel to other offices with minimal notice
Private means of transportation may be required
Overtime work may be required

Benefits

Comp & perks

80% State paid medical premium and a dental plan at no cost for employees and their families
12 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
State defined benefit pension plan
Deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program