Motor Vehicle Direct Client Service Specialist I

State of Vermont

. Serve large numbers of customers every day in a fast-paced DMV environment .

Posted 11/6/2026full-timeRutland • Vermont • United StatesJunior💰 $23 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to process transactions accurately in a fast-paced environment. Capable of multitasking and handling inquiries while maintaining attention to detail and working independently.

Highest-signal resume keywords

Customer Service ExperienceTransaction ProcessingAttention To DetailAbility To Work Under PressureIndependent Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingRoad Testing AdministrationWritten Testing AdministrationVehicle Identification Verification

Soft Skills

Excellent Customer Service SkillsAbility To MultitaskAbility To Prioritize WorkloadsAbility To Handle Upset Customers

Certifications & Qualifications

Background Investigation Clearance

Industry Keywords

DMV EnvironmentPublic ContactClient Service RoleVermont Department Of Motor Vehicles

About the role

Key responsibilities & impact

Serve large numbers of customers every day in a fast-paced DMV environment
Administer road and written tests, including in inclement weather
Process customer transactions involving large sums of money
Provide direct client service and respond to telephone inquiries
Work within several different units and perform multiple job duties in the same day
Verify vehicle identification numbers during occasional outdoor trips
Travel to other offices with minimal notice to assist during staffing shortages
Work varied scheduled hours and overtime when required

Requirements

What you’ll need

Two (2) or more years of experience in a customer or client service role that includes significant public contact AND regular use of computer programs, OR six (6) months or more of work experience in the Vermont Department of Motor Vehicles
Ability to work independently and make informed decisions
Attention to detail
Ability to process large sums of money
Excellent customer service skills
Must agree to be finger-printed and pass a background investigation, including possible criminal, financial, and traffic records checks
Reliable transportation is a must
Ability to work quickly and accurately under pressure and before the public eye
Ability to handle telephone inquiries, multitask, prioritize unpredictable workloads, and deal with confused, frustrated, and highly upset customers
Ability to travel to other offices with minimal notice
Private means of transportation may be required
Overtime work may be required

Benefits

Comp & perks

80% State paid medical premium and a dental plan at no cost for employees and their families
12 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
State defined benefit pension plan
Deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program