Customer Service Representative

StatLab

. Key in sales orders daily with no more than 2 errors per month .

Posted 11/3/2026full-timeMcKinney • Texas • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing sales orders and client relationships. Proficient in processing claims and maintaining compliance with safety standards and company policies.

Highest-signal resume keywords

Customer ServiceSales Order ProcessingERP Systems ExperienceDetail-OrientedTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Order EntryCredit Memo CreationFreight Claims ProcessingCase Module ManagementCustomer Standing Orders Management

Soft Skills

Relationship BuildingDedicationTeamworkStress ManagementPolicy Adherence

Tools & Technologies

ERP SystemsEpicor

Industry Keywords

OSHA ComplianceCustomer Service EnvironmentTangible Product Company

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Key in sales orders daily with no more than 2 errors per month
Set up new clients as needed
Handle exception calls
Provide support for sales representatives
Set up and maintain customer standing orders, including holds, releases, and additions
Process exceptions in the Case module
Create credit memos, file freight claims, issue call tags, follow defective product procedures, and reship items
Process freight claims, disputes, and carrier payment follow-up
File claim paperwork
Provide excellent customer service
Attend scheduled meetings
Demonstrate teamwork and adhere to company Core Values and Purpose
Follow safety standards and other company policies and procedures

Requirements

What you’ll need

High school diploma or better
At least 2 years’ experience in relationship-building customer service environment for a tangible product company
Experience with ERP systems such as Epicor preferred
Detail-oriented
Dedicated
Team player
Ability to follow OSHA and other safety guidelines
Ability to attend scheduled meetings, missing no more than 10% annually
Ability to clock in and out for work and lunch with no more than 1 error per month
Ability to meet deadlines and manage job stress
Ability to follow company policies and procedures without receiving warnings during the evaluation period