FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Monitor and enhance customer satisfaction by proactively identifying and addressing issues and improvement opportunities
- Set and manage client expectations
- Develop detailed success plans
- Define relationship scope and understand project risks
- Assign team members to specific tasks
- Own relationships with enterprise and mid-market merchants
- Act as a strategic partner to identify opportunities to improve subscription programs
- Drive measurable growth in retention, revenue, and customer experience
- Provide thoughtful answers to technical and non-technical questions
- Contribute to a collaborative, empathetic, equal, and inclusive team environment
- Provide ongoing strategy and recommendations as customers launch and grow subscription programs
Requirements
What you’ll need- 3+ years of experience in customer success working with enterprise-level accounts, ideally in a SaaS environment
- Experience working within digital marketing, preferably within the Shopify ecosystem
- Excellent project management skills with attention to detail, timelines, and quality of work
- Effective collaboration skills with Sales, Operations, Product, and Customer Success teams
- Ability to research, analyze, and provide solutions to newly identified issues
- Excellent communication skills via phone, video conference, and email
- Curious and eager to learn
- Adaptable to change and comfortable with ambiguity at an early-stage startup
- Previous retention marketing experience preferred, but not required
- Bonus experience with Klaviyo, Postscript, or Attentive
- Legally authorized to work in the US
- This position is not eligible for visa sponsorship
Benefits
Comp & perks- Annual offsite retreats in Park City or Mexico
- Opportunity to make a huge impact at a high-growth startup
- Working alongside fun and collaborative colleagues
- Opportunity to contribute to product growth as the company scales quickly