Stay AI

Customer Success Manager

• Monitor and enhance customer satisfaction by proactively identifying and addressing issues and improvement opportunities
• Set and manage client expectations
• Develop detailed success plans
• Define relationship scope and understand project risks
• Assign team members to specific tasks
• Own relationships with enterprise and mid-market merchants
• Act as a strategic partner to identify opportunities to improve subscription programs
• Drive measurable growth in retention, revenue, and customer experience
• Provide thoughtful answers to technical and non-technical questions
• Contribute to a collaborative, empathetic, equal, and inclusive team environment
• Provide ongoing strategy and recommendations as customers launch and grow subscription programs

Marketing

• Own competitive positioning for Stay AI’s platform, the Shopify subscription landscape, and key competitors
• Create messaging that highlights Stay AI’s differentiators and makes switching compelling
• Develop sales enablement materials including decks, one-pagers, battle cards, and monthly messaging playbooks
• Work regularly with the sales team to support BDRs and AEs
• Translate product launches and feature releases into market-facing narratives for DTC brands
• Own Stay AI’s presence across LinkedIn, the website, email, and other effective channels
• Produce market-resonant content using AI tools
• Define monthly market priorities, featured capabilities, and competitive positioning across touchpoints
• Report directly to the CEO
• Collaborate with the Head of Sales and Head of Product to drive pipeline and market awareness

Customer Success Manager

Senior Marketing Manager