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Technical Account Manager, L1 - Travel
Stayforlong. Own the technical health of supplier integrations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical health of supplier integrations, with a strong focus on API-based integrations, data analysis, and problem-solving. Proficient in monitoring and improving catalog configurations and technical processes within the travel industry.
Highest-signal resume keywords
Technical Account ManagementAPI-Based IntegrationsXML/JSON ProficiencyData AnalysisFluent in Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AuditsRoot-Cause AnalysisMapping Process ExecutionKPI MonitoringLog Analysis
Soft Skills
Analytical MindsetClear Communication
Tools & Technologies
TravelgateXParsecJuniperDatadogLookerJiraConfluence
Industry Keywords
Supplier IntegrationsTravel IndustryBooking RulesCatalog QualityTechnical Support
About the role
Key responsibilities & impact- Own the technical health of supplier integrations
- Monitor availability accuracy, booking rules behavior, confirmation flows, and request efficiency
- Detect anomalies and performance degradation through technical KPIs and data analysis
- Perform technical audits of integrations, catalogs, and configurations
- Review API logs and request/response flows to investigate incidents and validate supplier behavior
- Conduct root-cause analysis and define corrective actions
- Own mapping process execution and efficiency across supplier accounts
- Apply and maintain mapping policies and resolve inconsistencies
- Ensure correct configuration and quality of catalogs and active products
- Monitor catalog credential configurations and prevent technical inefficiencies
- Identify recurring issues and propose technical or process improvements
- Collaborate with Product Supply and Engineering to implement and validate improvements
- Provide technical support and insights to Key Account Managers and internal stakeholders
Requirements
What you’ll need- Relevant experience in technical account management (L1) or supplier integrations in the travel industry
- Strong understanding of API-based integrations and log analysis
- Experience with XML/JSON
- Query language fluency for logs, metrics, monitors, and dashboards
- Analytical, structured, and problem-solving mindset
- Clear communication skills with technical and non-technical stakeholders
- Fluent in Spanish
- Working knowledge of English
- Knowledge of TravelgateX, Parsec, Juniper, Direct Integrations, Datadog, Looker, Jira, and Confluence is relevant to the role
Benefits
Comp & perks- Flexible schedule
- Hybrid work model: 1–2 days per week in-office; for people not based in Barcelona, attendance can be reduced to once per month, 2–3 days at the office
- Work from anywhere for up to 30 days per year
- Flexible compensation via Cobee, including health insurance, restaurant/transport cards, kindergarten checks, and training
- Special Stayforlong travel discounts
- Access to a city-center Barcelona office