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Technical Account Manager – Support Specialist
Stayforlong. Own the technical health of supplier integrations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical health of supplier integrations, with a strong focus on API-based integrations, data analysis, and problem-solving. Proficient in monitoring technical performance and collaborating with cross-functional teams to implement improvements.
Highest-signal resume keywords
Technical Account ManagementAPI-Based IntegrationsXML / JSONFluency in SpanishTravel Industry Knowledge
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisRoot-Cause AnalysisTechnical AuditsMapping Process ExecutionLog AnalysisQuery LanguagesKPI MonitoringCatalog ConfigurationPerformance ImprovementOTA Hotel Message Flows
Soft Skills
Analytical MindsetProblem-SolvingClear Communication
Tools & Technologies
TravelgateXParsecJuniperDatadogLookerJiraConfluence
Industry Keywords
Supplier IntegrationsTravel IndustryBooking RulesConfirmation FlowsTechnical Support
About the role
Key responsibilities & impact- Own the technical health of supplier integrations
- Monitor availability accuracy, booking rules behavior, confirmation flows, and request efficiency
- Detect anomalies and performance degradation through technical KPIs and data analysis
- Perform regular technical audits of integrations, catalogs, and configurations
- Review and analyze API logs and request/response flows to investigate incidents and validate supplier behavior
- Conduct root-cause analysis and define corrective actions
- Own mapping process execution and efficiency across supplier accounts
- Apply and maintain the mapping policy and resolve inconsistencies
- Ensure correct configuration and quality of catalogs and active products
- Monitor credential configurations by catalog and prevent technical inefficiencies
- Identify recurring issues and propose technical or process improvements
- Collaborate with Product Supply and Engineering to implement and validate improvements
- Provide technical support and clear insights to Key Account Managers and internal stakeholders
Requirements
What you’ll need- Relevant experience in technical account management (L1) or supplier integrations in the travel industry
- Strong understanding of API-based integrations and log analysis
- Experience with XML / JSON
- Fluency in query languages for logs, metrics, monitors, and dashboards
- Analytical, structured, and problem-solving mindset
- Clear communication skills with technical and non-technical stakeholders
- Fluent in Spanish
- Working knowledge of English
- Familiarity with TravelgateX, Parsec, Juniper, or direct integrations
- Familiarity with Datadog and Looker
- Familiarity with Jira and Confluence
- Knowledge of OTA hotel message flows: availability, booking, confirmation, and cancellation
Benefits
Comp & perks- Full-time contract with a flexible schedule
- Hybrid model with 2–3 days per week in-office
- Work from anywhere for up to 30 days per year
- Flexible compensation via Cobee, including health insurance, restaurant/transport cards, kindergarten checks, and training
- Special Stayforlong travel discounts
- Access to the city-center Barcelona office