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SteerBridge

Sustainment Training Analyst

SteerBridge

. Coordinate with VA stakeholders, EHR vendor training teams, site leads, and program partners to transition deployment training into sustainable post-implementation operations .

Posted 10/26/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $72,500 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training operations and IT program coordination, with a strong focus on stakeholder engagement, project tracking, and effective communication. Proficient in utilizing Microsoft 365 tools and service management systems to support training delivery and continuous improvement in enterprise environments.

Highest-signal resume keywords
Training OperationsIT Program CoordinationMicrosoft 365 ProficiencyServiceNow ExperienceStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Training DocumentationProject TrackingPerformance MetricsPowerPoint PresentationsAnalytical Problem-SolvingAdult Learning PrinciplesSOP DevelopmentTraining Metrics AnalysisCurriculum UpdatesIssue-Tracking Systems
Soft Skills
Strong Written CommunicationVerbal CommunicationOrganizationFeedback IncorporationProactive Communication
Tools & Technologies
Microsoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsServiceNow
Industry Keywords
EHR ModernizationHealthcare ITElectronic Health Record SystemsFederal Health ProgramsOrganizational Change Management

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Coordinate with VA stakeholders, EHR vendor training teams, site leads, and program partners to transition deployment training into sustainable post-implementation operations
  • Track sustainment training readiness, assignments, completions, open issues, risks, and action items; identify gaps and follow through on resolution
  • Prepare weekly status reports, PMO updates, leadership briefings, PowerPoint presentations, meeting materials, and client-facing communications
  • Facilitate stakeholder meetings, document decisions and action items, and communicate progress, dependencies, and risks to program leadership
  • Coordinate updates to training materials and communications associated with EHR software releases, workflow changes, and program priorities
  • Support development and maintenance of SOPs, process documentation, training guidance, and transition or handoff materials
  • Collect, validate, analyze, and present training metrics and program status to support operational decisions and continuous improvement
  • Triage and track training-related inquiries, incidents, and ad hoc requests using ServiceNow or comparable tools where applicable
  • Assist program leadership with information and materials for VA client requests and authorized external inquiries
  • Incorporate stakeholder feedback, manage competing deadlines, and maintain proactive communication with a distributed team

Requirements

What you’ll need
  • Bachelor’s degree in business, education, information systems, healthcare administration, or a related field, or equivalent relevant professional experience
  • 3+ years of experience in training operations, IT program coordination, software implementation support, or a related analyst role
  • Experience preparing professional PowerPoint presentations, concise status reports, executive-ready summaries, and detailed written documentation
  • Experience tracking project activities, action items, risks, issues, and performance metrics
  • Ability to coordinate with government or enterprise clients, vendors, program managers, and cross-functional teams in a remote environment
  • Working knowledge of training delivery, adult learning principles, training documentation, and ongoing user support for enterprise systems
  • Proficiency with Microsoft 365 tools, including PowerPoint, Excel, Word, Outlook, and Teams
  • Strong written and verbal communication, organization, analytical problem-solving, and ability to incorporate feedback constructively
  • Experience with issue-tracking, ticketing, or service-management systems such as ServiceNow, or comparable tools
  • Preferred: Experience supporting VA EHR Modernization, healthcare IT, electronic health record systems, or federal health programs
  • Preferred: Experience supporting post-go-live training, sustainment transitions, organizational change management, or enterprise software releases
  • Preferred: Background in federal consulting, PMO reporting, government stakeholder engagement, or large-scale technology modernization
  • Preferred: Experience developing job aids, quick reference guides, SOPs, training plans, or other instructional support materials
  • Preferred: Familiarity with learning management systems, training metrics, curriculum updates, and continuous improvement practices
  • Preferred: Experience coordinating with software vendors, site-level implementation teams, and geographically distributed end users

Benefits

Comp & perks
  • Health and life insurance
  • Paid time off
  • Paid holidays
  • Disability coverage
  • Retirement savings
  • Professional development opportunities