UX Researcher – MDC/AICES

SteerBridge

. Plan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis .

Posted 9/24/2026full-timeVienna • Virginia • United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Research, including qualitative and quantitative methods, usability testing, and synthesizing findings into actionable insights. Proficient in creating wireframes and prototypes using Figma, with a strong understanding of claims and medical evaluation workflows.

Highest-signal resume keywords

UX ResearchUsability TestingFigma ProficiencyWorkflow AnalysisResearch Synthesis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Qualitative ResearchQuantitative ResearchUsability TestingWorkflow AnalysisPrototypingWireframingInteraction DesignInformation ArchitectureAccessibility DesignResearch Methods

Soft Skills

Strong Communication SkillsCollaborationPresentation Skills

Tools & Technologies

FigmaPrototyping ToolsDesign Tools

Industry Keywords

Claims WorkflowsMedical Evaluation ProcessesFederal Service WorkflowsDomain ResearchCase Management Tools

About the role

Key responsibilities & impact

Plan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis
Study claims and medical evaluation workflows through approved access to users and representative materials
Conduct usability testing on prototypes and production workflows
Synthesize findings into prioritized insights and recommendations for product decisions
Develop personas, journey maps, task flows, and workflow models
Translate research findings into prototype concepts for claims and medical evaluation workflows
Create wireframes, interaction models, and low- to mid-fidelity prototypes in Figma
Collaborate with product designers to refine and test concepts
Support interaction design, information architecture, and accessibility decisions
Work with engineers, data teams, product owners, and subject-matter experts
Participate in backlog refinement and design reviews
Support design-to-development handoffs with research and workflow documentation
Conduct domain research on disability claims, medical evaluation processes, and federal service workflows
Analyze comparable case management and evidence review tools

Requirements

What you’ll need

U.S. citizenship is required for this position under applicable federal contract requirements
3+ years of experience in UX research, human factors, or applied product research
Experience planning studies, recruiting or coordinating participants, conducting sessions, and synthesizing findings into actionable recommendations
Strong command of research methods, including interviews, workflow analysis, usability testing, and synthesis
Ability to understand complex claims or evaluation workflows and communicate user needs clearly
Experience creating research-informed prototypes or wireframes
Proficiency with Figma or similar design and prototyping tools
Ability to handle sensitive research materials and follow applicable project access and privacy requirements
Ability to work in complex enterprise or government software environments
Strong communication skills and the ability to present findings to technical and nontechnical audiences

Benefits

Comp & perks

Health and life insurance
Paid time off
Paid holidays
Disability coverage
Retirement savings
Professional development opportunities