Housing Officer, South London Area

Stef & Philips

. Support tenants from initial check-in through move-on from accommodation .

Posted 11/11/2026full-timeLondon • United KingdomMid-LevelSenior💰 £34,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing and tenancy management support, with a strong understanding of the housing benefits system and welfare reform. Capable of effectively liaising with various stakeholders to support vulnerable individuals in temporary accommodation settings.

Highest-signal resume keywords

Housing And Tenancy Management SupportKnowledge Of Housing Benefits SystemExperience Working With Vulnerable PeopleMaintenance Issue ManagementExcellent Organisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer LiteracyAccurate Recording SkillsProblem Solving SkillsScheduling ExperienceBasic Maintenance ServicesHealth And Safety InspectionsCustomer Satisfaction SurveysTenant Visit ConductingInspection ReportingMeter Reading Liaison

Soft Skills

Good Interpersonal SkillsGood Communication SkillsAbility To Prioritise WorkloadFlexible And ApproachablePositive And Enthusiastic

Tools & Technologies

SalesforceMicrosoft OfficeWordExcel

Certifications & Qualifications

Full Clean UK Driving Licence

Industry Keywords

Supported Housing EnvironmentTemporary Accommodation SectorWelfare ReformSocial ServicesLocal Authorities

About the role

Key responsibilities & impact

Support tenants from initial check-in through move-on from accommodation
Oversee property condition and work with colleagues on maintenance issues
Provide expert advice and guidance on accessing support from local authorities, social services and benefit providers
Provide basic maintenance services and adjustments
Provide basic cleaning in properties
Conduct regular tenant visits and update company systems, including Salesforce
Carry out scheduled periodic inspection visits and maintenance visits
Report maintenance issues and check and record repair work completed by third-party contractors
Deal with complaints and follow up to ensure appropriate resolution
Conduct health and safety inspections
Support check-in and check-out inspections
Report and investigate anti-social behaviour and liaise with third-party agents
Liaise with the Utility department and obtain meter readings
Assess service users’ suitability for properties
Carry out customer satisfaction surveys
Liaise with occupational therapists, hospitals, case workers, social workers, local police, neighbourhood watch and local authorities to support tenants
Maintain a safe working environment and report incidents or potential hazards
Follow lone-working Service Level Guidelines
Maintain and follow company policies
Participate in development reviews and complete ad hoc tasks as authorised

Requirements

What you’ll need

Knowledge and practice in housing and tenancy management support
Knowledge of the housing benefits system and welfare reform in a supported housing environment
Experience working with vulnerable people with support, care needs and homelessness
Computer literate
Knowledge of Microsoft Office packages, particularly Word and Excel
Good interpersonal skills
Good communication skills (written and verbal)
Ability to prioritise and manage own workload, time and travel
Excellent organisational skills
Accurate recording skills
Good problem solving skills
Experience in managing maintenance issues and scheduling
Flexible, approachable, positive and enthusiastic
Full clean UK Driving licence
Experience working within the temporary accommodation sector (desirable)

Benefits

Comp & perks

23 days leave, plus bank holidays
Additional holiday days for long service – up to 30 days
Celebration of tenure: 3 years £500; 5 years £1000; 10 years £5000
Private health insurance with Vitality
Birthday off
One well-being day off per year
Maternity/Paternity Pay
Pension schemes increase – after 2 years
Professional Emergency First Aid at work training
£500 referral scheme for staff who refer a new employee, paid upon passing probation
Company payday lunch