Stef & Philips

General

• Provide housing support to tenants from initial check-in through move-on
• Oversee property condition and work with colleagues on maintenance issues
• Provide basic maintenance services and adjustments
• Provide basic cleaning in properties
• Conduct regular tenant visits and update company systems, including Salesforce
• Complete scheduled periodic inspection visits
• Complete maintenance visits, report issues, and check and record third-party repair work
• Deal with complaints and follow up on their resolution
• Conduct health and safety inspections
• Support check-in and check-out inspections
• Report and investigate anti-social behaviour and liaise with third-party agents
• Liaise with the Utility department and obtain meter readings
• Assess service users’ suitability for properties
• Carry out customer satisfaction surveys
• Liaise with partner agencies supporting tenants, including occupational therapists, hospitals, case workers, social workers, local police, neighbourhood watch and local authorities
• Maintain a safe working environment and report incidents or potential hazards
• Follow lone-working Service Level Guidelines
• Maintain knowledge of and comply with company policies
• Participate in development reviews
• Complete ad hoc tasks authorised by the line manager or leadership team

Explore Housing Officer – South London Area, West/NW London Area at Stef & Philips. Review requirements and application details.

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Housing Officer – South London Area, West/NW London Area