Housing Officer – South London Area, West/NW London Area

Stef & Philips

. Provide housing support to tenants from initial check-in through move-on .

Posted 11/6/2026full-timeLondon • United KingdomMid-LevelSenior💰 £34,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing and tenancy management support, with a strong focus on providing assistance to vulnerable individuals and managing maintenance issues effectively. Proficient in utilizing Microsoft Office tools and maintaining accurate records while ensuring compliance with company policies.

Highest-signal resume keywords

Housing And Tenancy Management SupportKnowledge Of Housing Benefits SystemExperience Working With Vulnerable PeopleMaintenance Issue ManagementExcellent Organisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing And Tenancy ManagementMaintenance SchedulingHealth And Safety InspectionsCustomer Satisfaction SurveysAccurate Recording SkillsComputer LiteracyMicrosoft WordMicrosoft ExcelAnti-Social Behaviour ReportingUtility Liaison

Soft Skills

Good Interpersonal SkillsWritten And Verbal Communication SkillsProblem-Solving SkillsAbility To Prioritise WorkloadFlexible And Approachable

Tools & Technologies

Salesforce

Certifications & Qualifications

Full Clean UK Driving Licence

Industry Keywords

Supported Housing EnvironmentTemporary Accommodation SectorWelfare ReformLone-Working Service Level GuidelinesPartner Agency Liaison

About the role

Key responsibilities & impact

Provide housing support to tenants from initial check-in through move-on
Oversee property condition and work with colleagues on maintenance issues
Provide basic maintenance services and adjustments
Provide basic cleaning in properties
Conduct regular tenant visits and update company systems, including Salesforce
Complete scheduled periodic inspection visits
Complete maintenance visits, report issues, and check and record third-party repair work
Deal with complaints and follow up on their resolution
Conduct health and safety inspections
Support check-in and check-out inspections
Report and investigate anti-social behaviour and liaise with third-party agents
Liaise with the Utility department and obtain meter readings
Assess service users’ suitability for properties
Carry out customer satisfaction surveys
Liaise with partner agencies supporting tenants, including occupational therapists, hospitals, case workers, social workers, local police, neighbourhood watch and local authorities
Maintain a safe working environment and report incidents or potential hazards
Follow lone-working Service Level Guidelines
Maintain knowledge of and comply with company policies
Participate in development reviews
Complete ad hoc tasks authorised by the line manager or leadership team

Requirements

What you’ll need

Knowledge and practice in housing and tenancy management support
Knowledge of the housing benefits system and welfare reform in a supported housing environment
Experience working with vulnerable people with support, care needs and homelessness
Computer literate
Knowledge of Microsoft Office packages, particularly Word and Excel
Good interpersonal skills
Good written and verbal communication skills
Ability to prioritise and manage own workload, time and travel
Excellent organisational skills
Accurate recording skills
Good problem-solving skills
Experience in managing maintenance issues and scheduling
Flexible, approachable, positive and enthusiastic
Full clean UK driving licence
Experience working within the temporary accommodation sector (desirable)

Benefits

Comp & perks

23 days leave, plus bank holidays
Additional holiday days for long service – up to 30 days
Celebration of tenure: 3 years £500; 5 years £1000; 10 years £5000
Private health insurance with Vitality
Birthday off
One well-being day off per year
Maternity/Paternity Pay
Pension schemes increase after 2 years
Professional Emergency First Aid at Work training
£500 referral scheme for staff who refer a new employee, paid upon passing probation
Company payday lunch