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Commercial Analyst (Mid-Level)
Stefanini Brasil. Handle inbound inquiries from active leads, guiding them through the sales funnel with a focus on conversion and customer experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in outbound prospecting, sales funnel management, and customer relationship building, with a strong focus on software and hardware resale solutions. Proficient in utilizing CRM tools to manage opportunities and maintain accurate records while achieving sales targets.
Highest-signal resume keywords
Outbound Prospecting TechniquesSales Funnel ManagementCRM Tools ProficiencySoftware Licensing KnowledgeStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales MethodologiesSoftware ResaleHardware ResaleLead QualificationCommercial Proposal Preparation
Soft Skills
Consultative ApproachResults-Oriented Mindset
Tools & Technologies
SalesforceHubSpotPipedrive
Industry Keywords
BPO EnvironmentCall CenterInside SalesIT Infrastructure Solutions
Tech Stack
Tools & technologiesVMware
About the role
Key responsibilities & impact- Handle inbound inquiries from active leads, guiding them through the sales funnel with a focus on conversion and customer experience
- Conduct outbound prospecting through cold calls, email, LinkedIn, and other outreach methods to identify and qualify new potential customers
- Present and sell software and hardware resale solutions, understanding customer needs and recommending the best alternatives from the portfolio
- Build and maintain long-term relationships with prospects and customers, ensuring a consultative approach
- Manage the opportunity pipeline in the CRM, keeping records of interactions, proposals, and negotiations up to date
- Prepare and send commercial proposals, follow up on negotiations, and conduct structured follow-ups
- Meet targets for contact volume, lead qualification, and sales closing
- Collaborate with pre-sales and technical teams to ensure solutions are properly aligned with customer requirements
Requirements
What you’ll need- Previous experience in commercial operations within a BPO environment (Call Center, Inside Sales, or similar)
- Proven experience selling software and/or hardware through resale, distribution, or manufacturer channels
- Proficiency in outbound prospecting techniques and sales funnel management
- Strong verbal and written communication skills, with a consultative and results-oriented approach
- Familiarity with CRM tools such as Salesforce, HubSpot, Pipedrive, or similar platforms
- Knowledge of software licensing (Microsoft, Adobe, VMware, etc.) and/or IT infrastructure solutions
- Experience with sales methodologies
- Intermediate or advanced English proficiency
Benefits
Comp & perks- Meal voucher or food allowance
- Discounts on courses, universities, and language institutions
- Stefanini Academy — a platform offering free, up-to-date online courses with certificates
- Mentoring
- Discount club for consultations and medical tests
- Health insurance
- Dental insurance
- Benefits and discounts at leading establishments
- Travel club
- Pet care partner program