Executive Manager, Operations, Payments

Stefanini Brasil

. Lead the Orbitall Payments operation end to end, ensuring operational excellence, scalability, security, financial efficiency, governance, and customer experience .

Posted 10/10/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end operations in the payments industry, focusing on operational excellence, compliance, and customer satisfaction. Proven ability to manage multidisciplinary teams and drive transformation initiatives while ensuring financial efficiency and adherence to regulatory standards.

Highest-signal resume keywords

Operational TransformationFinancial ReconciliationFraud PreventionAnti-Money Laundering (AML)Payments Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceKPI-Driven ManagementHigh-Availability OperationsCard Issuing ProcessesMerchant Acquiring ProcessesPayment ProcessingBaaSCore BankingDigital Financial SolutionsRegulatory Compliance

Soft Skills

LeadershipCustomer FocusAccountabilityRelationship ManagementTeam Management

Industry Keywords

PCI DSSFinancial ServicesFintechBankingPayment Processing

About the role

Key responsibilities & impact

Lead the Orbitall Payments operation end to end, ensuring operational excellence, scalability, security, financial efficiency, governance, and customer experience
Lead the Operations, Financial Reconciliation, Back Office, Customer Operations, Fraud Prevention, and Anti-Money Laundering (AML) teams
Monitor and ensure the availability, stability, and performance of operational and transactional environments in partnership with the Technology team
Establish productivity, operational efficiency, quality, and customer satisfaction metrics
Develop automation and AI strategies to drive digitization, productivity, and scalability
Manage budgets, operating costs, and continuous improvement initiatives
Manage operational risks, compliance, audits, and regulatory requirements
Lead operational transformation and sustainable growth programs
Ensure compliance with SLAs agreed upon with customers and partners
Manage executive- and operational-level relationships with banks, fintechs, card networks, regulators, and strategic customers
Work closely with Technology and Product teams to launch new solutions and enhance the platform
Develop and strengthen a culture of high performance, accountability, and customer focus

Requirements

What you’ll need

Bachelor’s degree required
Postgraduate degree or MBA in Management, Business, Technology, or a related field
Executive experience in payments, merchant acquiring, card issuing, fintech, banking, or payment processing companies
Experience with mission-critical, high-availability operations and high transaction volumes
Experience managing multidisciplinary teams
Strong track record in operational transformation and KPI-driven management
Knowledge of processes related to card issuing, merchant acquiring, payment processing, and financial services
Experience with BaaS, Banking, Core Banking, or digital financial solutions
Knowledge of PCI DSS and industry regulatory standards
Advanced English and Spanish

Benefits

Comp & perks

Meal or food allowance
Discounts on courses, universities, and language institutions
Stefanini Academy — a platform offering free, up-to-date online courses with certificates
Mentoring
Discount program for medical consultations and diagnostic tests
Health insurance
Dental insurance
Benefits and discount program at leading establishments
Travel club
Pet care partnership program