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Governance Analyst, HDI-CSR Certification
Stefanini Brasil. Work as a Governance Analyst at a global technology and business solutions company .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced IT management and governance expertise based on the ITIL framework, with a strong focus on service desk systems and project management methodologies. Proven ability to lead IT user support teams while applying best practices in event, service request, and incident management.
Highest-signal resume keywords
ITIL Framework ExpertiseProject Management (PMI)Service Desk ManagementWindows Operating Systems KnowledgeTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT ManagementGovernance KnowledgeService Request ManagementIncident ManagementEvent ManagementHardware ConfigurationSoftware InstallationOperating System MaintenanceITIL Best PracticesProject Management Practices
Soft Skills
LeadershipSupervisionCustomer Service
Tools & Technologies
Service Desk SystemsITIL Tools
Certifications & Qualifications
ITIL FoundationHDI Customer Service Representative (HDI-CSR)
Industry Keywords
ITILPMIInformation TechnologyGovernanceService Management
About the role
Key responsibilities & impact- Work as a Governance Analyst at a global technology and business solutions company
- Apply advanced IT management and governance knowledge based on the ITIL framework
- Support the management of service desk systems, including their methods, processes, and tools
- Apply project management practices in accordance with PMI methodologies
- Use knowledge of Windows, hardware, software, and operating system maintenance
- Apply ITIL best practices to event management, service request management, and incident management
- Lead or supervise IT user support teams
Requirements
What you’ll need- Bachelor's degree in any Information Technology field
- ITIL Foundation certification
- HDI Customer Service Representative (HDI-CSR) certification
- Advanced knowledge of IT management and governance based on the ITIL framework
- Knowledge of Windows operating systems
- Experience configuring and installing hardware and software
- Experience maintaining operating systems
- Knowledge of methods, processes, and tools for managing service desk systems
- Knowledge of project management following PMI (Project Management Institute) practices and methodologies
- Technical English proficiency
- Experience leading or supervising IT user support teams
- Experience applying ITIL best practices, especially in event management, service request management, and incident management
Benefits
Comp & perks- Meal or food allowance
- Discounts on courses, universities, and language institutions
- Stefanini Academy — a platform offering free, up-to-date online courses with certificates
- Mentoring
- Benefits club offering discounts on consultations and medical examinations
- Health insurance
- Dental insurance
- Benefits and discounts club at leading establishments
- Travel club
- Pet care partnership