Junior Analyst

Stefanini Brasil

. Analyze the activity queue in the Pega/BI system .

Posted 9/24/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing client schedules and activities. Proficient in using Pega, BI, and Microsoft Office tools to ensure timely communication and quality service delivery.

Highest-signal resume keywords

Pega System ExperienceCustomer Service ExperienceService SchedulingStrong Verbal And Written CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Activity ManagementWorkflow AnalysisCRM Tools KnowledgeMicrosoft OfficeExcel Proficiency

Soft Skills

Attention To DetailAbility To Manage Multiple ActivitiesCourteous Client AssistanceSense Of Urgency

Tools & Technologies

PegaBIMicrosoft Outlook

Industry Keywords

Administrative SupportClient SchedulingContracted ActivitiesScheduling TemplatesService Delivery

About the role

Key responsibilities & impact

Analyze the activity queue in the Pega/BI system
Schedule contracted activities with clients via email and telephone
Follow the scheduling templates and procedures specific to each client
Monitor schedules and confirm the completion of planned activities
Keep records up to date and ensure the proper progress of requests
Organize and plan activities
Assist clients courteously, with a focus on quality delivery and a sense of urgency
Manage priorities and deadlines

Requirements

What you’ll need

High school diploma required (a degree in progress or completed in Business Administration, Management Processes, or a related field is preferred)
Experience in customer service, service scheduling, administrative support, or related areas
Experience communicating directly with clients to schedule and follow up on contracted activities
Ability to analyze requests in systems and organize schedules according to established priorities and deadlines
Knowledge of activity management, workflow, or CRM tools; experience with Pega, BI, or similar systems is preferred
Strong verbal and written communication skills for frequent interaction via email and telephone
Intermediate knowledge of Microsoft Office, especially Outlook and Excel
Ability to follow client-specific scheduling processes and templates
Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously
Experience monitoring and confirming schedules, ensuring contracted activities are completed within agreed-upon deadlines

Benefits

Comp & perks

Meal or food allowance
Discounts on courses, universities, and language schools
Stefanini Academy — a platform offering free, up-to-date online courses with certificates
Mentoring
Discount club for medical consultations and examinations
Health insurance
Dental insurance
Benefits and discounts at leading establishments
Travel club
Pet care benefits