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Junior Bilingual Support Analyst
Stefanini Brasil. Provide N1 technical support and assistance to users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing N1 Technical Support and assistance, with a focus on Identity Management and user satisfaction. Possesses strong communication skills and a foundational understanding of operating systems and computer networks.
Highest-signal resume keywords
Technical Support ExperienceIdentity ManagementITIL Foundation CertificationAdvanced English ProficiencyBasic Knowledge of Windows, macOS, and Linux
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIdentity ManagementComputer NetworksTicket LoggingIncident Escalation
Soft Skills
Strong Communication SkillsUser-Focused Approach
Tools & Technologies
Knowledge Base Management
Certifications & Qualifications
ITIL Foundation
Industry Keywords
Service DeskTechnical AssistanceUser Satisfaction
Tech Stack
Tools & technologiesLinuxMacOS
About the role
Key responsibilities & impact- Provide N1 technical support and assistance to users
- Perform initial diagnosis and resolve tickets related to Identity Management
- Log, monitor, and route tickets to the responsible teams
- Escalate incidents when necessary
- Update Knowledge Base records and documentation
- Contribute to service quality and user satisfaction
Requirements
What you’ll need- At least 6 months of experience in Technical Support, Service Desk, or similar roles
- Advanced English proficiency, with availability to use English when assisting users
- Basic knowledge of Windows, macOS, and Linux
- Basic understanding of computer networks
- Strong communication skills and a user-focused approach
- Currently pursuing a degree in Technology or a technical qualification in IT is a plus
- Knowledge of or certification in ITIL Foundation is a plus
- Availability to work a 6-on, 1-off schedule
- Availability to work Monday through Friday, from 1:00 p.m. to 8:40 p.m., plus Saturdays at a time to be confirmed
Benefits
Comp & perks- Meal voucher or food allowance
- Discounts on courses, universities, and language institutions
- Stefanini Academy — a platform offering free, up-to-date online courses with certificates
- Mentoring
- Benefits club offering discounts on consultations and medical examinations
- Health insurance
- Dental insurance
- Benefits and discounts at leading establishments
- Travel club
- Pet care partnership