FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesITSMLinuxMacOS
About the role
Key responsibilities & impact- Handle and log user tickets through an ITSM tool
- Provide N1 support, performing initial diagnosis and resolving basic hardware and software incidents
- Guide users on the use of corporate systems and applications
- Track tickets through to resolution, escalating them to higher support levels when necessary
- Keep support records and documentation up to date
- Assist in creating and updating Knowledge Base articles
- Contribute to high-quality service, with a focus on user satisfaction
Requirements
What you’ll need- Technical or higher education in Information Technology, completed or in progress
- At least 6 months of experience in Technical Support or Service Desk is preferred
- Knowledge of operating systems such as Windows, macOS, and/or Linux
- Basic knowledge of computer networks
- Strong communication skills and ease in dealing with users
- ITIL® Foundation certification is a plus
- Availability to work a 6-on, 1-off shift schedule
Benefits
Comp & perks- Meal voucher or food voucher
- Discounts on courses, universities, and language institutions
- Stefanini Academy — a platform offering free, up-to-date online courses with certificates
- Mentoring
- Benefits club for medical consultations and exams
- Medical assistance
- Dental assistance
- Benefits and discounts club at leading establishments
- Travel club
- Pet benefits program