Intake Coordinator

Stella Mental Health

. Serve as the first point of contact for patients and create a welcoming introduction to care .

Posted 10/3/2026full-timeRemote • United StatesJunior💰 $20 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access management, including scheduling, insurance verification, and EMR/CRM system utilization. Strong communication and organizational skills are essential for providing exceptional patient care and maintaining compliance with HIPAA standards.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationEMR Systems ExperienceHIPAA ComplianceBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access ManagementInsurance VerificationAppointment SchedulingEMR SystemsCRM SystemsDocument ManagementBilling AccuracyWorkflow ImprovementData EntryReferral Processing

Soft Skills

CommunicationEmpathyOrganizational SkillsAttention to DetailAbility to Work Under Pressure

Industry Keywords

HealthcareCall CenterPatient AccessBehavioral HealthIntegrated CareCompliance StandardsPrivacy Regulations

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and create a welcoming introduction to care
Answer patient questions and educate patients about treatments, programs, and next steps
Schedule appointments across multiple clinics and providers
Verify insurance eligibility and explain coverage and financial considerations
Provide appointment preparation instructions, consent information, and clinic orientation
Manage referrals, care transitions, and follow-up communications
Respond to patient inquiries by phone, email, and voicemail
Maintain accurate and complete patient data in EMR and CRM systems
Coordinate with clinic providers, administrative staff, and TCC teammates
Participate in team meetings, daily huddles, and required trainings
Support referral processing, document management, billing accuracy, authorization, payment, and documentation procedures
Identify workflow opportunities and participate in process improvement initiatives
Minimize appointment gaps through proactive schedule coordination
Maintain patient health and financial information confidentiality in compliance with HIPAA

Requirements

What you’ll need

High school diploma or equivalent
1–3 years of experience in a healthcare, call center, or patient access environment
At least 1 year of healthcare, call center, or patient access experience
At least 1 year of insurance verification / scheduling experience
Proven ability to manage a high call volume and maintain service quality under pressure
Excellent communication, empathy, and organizational skills
Experience with EMR systems, insurance verification, and scheduling workflows
Strong attention to detail and ability to follow established procedures accurately
Must be available Monday through Friday, 9:00 AM–6:00 PM / 6:30 PM PST
Preferred: Associate's or Bachelor's degree in Healthcare Administration or a related field
Preferred: Experience in behavioral health or integrated care settings
Preferred: Familiarity with CRM systems and HIPAA compliance standards
Preferred: Bilingual English/Spanish
Preferred: At least 1 year of EMR or CRM experience
Must maintain HIPAA confidentiality and comply with applicable privacy, compliance, and regulatory standards

Benefits

Comp & perks

401(k) matching
Dental insurance
Health insurance
Paid time off, including your birthday off
Vision insurance
Paid Parental Leave
Monthly bonus potential
Supportive and collaborative work environment
Mission-driven organization that makes a positive impact on people's lives