Stella Mental Health

Intake Coordinator

• Serve as the first point of contact for patients and create a welcoming introduction to care
• Answer patient questions and educate patients about treatments, programs, and next steps
• Schedule appointments across multiple clinics and providers
• Verify insurance eligibility and explain coverage and financial considerations
• Provide appointment preparation instructions, consent information, and clinic orientation
• Manage referrals, care transitions, and follow-up communications
• Respond to patient inquiries by phone, email, and voicemail
• Maintain accurate and complete patient data in EMR and CRM systems
• Coordinate with clinic providers, administrative staff, and TCC teammates
• Participate in team meetings, daily huddles, and required trainings
• Support referral processing, document management, billing accuracy, authorization, payment, and documentation procedures
• Identify workflow opportunities and participate in process improvement initiatives
• Minimize appointment gaps through proactive schedule coordination
• Maintain patient health and financial information confidentiality in compliance with HIPAA

Therapist

• Provide pre- and post-ketamine psychotherapy, including comprehensive preparation, clinical assessment, and therapeutic integration
• Support patients throughout treatment by maintaining a safe, calm, grounding therapeutic environment
• Collaborate closely with medical providers
• Facilitate ongoing integration and behavioral health treatment
• Conduct diagnostic evaluations, symptom severity assessments, risk screenings, and functional impairment reviews
• Develop individualized, measurable treatment plans
• Document progress and adapt care based on patient response
• Deliver evidence-based individual psychotherapy, including CBT, DBT, ACT, and trauma-informed interventions
• Conduct suicide risk assessments, safety planning, crisis intervention, and mandated reporting
• Promote patient engagement, retention, and continuity of care through therapeutic rapport and structured follow-up planning

Intake Coordinator

Clinical Therapist, MSW, LCSW