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Customer Care Representative
Stellartech Research Corporation. Handle web and app user requests in Zendesk through email and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills to identify root causes of user issues while providing clear and empathetic communication. Proficient in managing high volumes of support requests efficiently, utilizing tools like Zendesk and AI applications to enhance user experience.
Highest-signal resume keywords
Zendesk ExperienceHigh-Volume Email SupportLive Chat SupportAnalytical MindsetUpper-Intermediate English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProblem SolvingProcess ImprovementAnalytics CollectionTechnical Issue Escalation
Soft Skills
Empathetic CommunicationClear WritingPolite InteractionTime Management
Tools & Technologies
ZendeskAI ToolsAutomation ToolsProductivity Apps
Industry Keywords
Subscription-Based Mobile AppsTicketing SystemsCRM SystemsSLA Management
About the role
Key responsibilities & impact- Handle web and app user requests in Zendesk through email and live chat
- Find the root cause of user problems rather than only fixing individual cases
- Escalate user issues to the technical team
- Tag user requests for analytics collection
- Keep response times within the SLA
- Share insights on recurring pain points
- Suggest improvements to templates, guidelines, and processes
- Work closely with the Tech Support team by reporting bugs and identifying recurring issues
Requirements
What you’ll need- English at Upper-Intermediate (B2) level or higher, with strong writing (grammar, punctuation, vocabulary)
- Clear, polite and empathetic written communication, with logically structured messages and no copy-paste tone
- Ability to handle a high volume of similar requests without losing speed or quality
- Analytical mindset focused on understanding why problems happened
- Availability to work shifts
- Experience with Zendesk or other ticketing/CRM systems
- Experience with high-volume email and live chat support
- Experience in subscription-based mobile apps
- Daily use of AI tools such as ChatGPT, automation tools, and productivity apps
- 1+ year of Customer Support experience is nice to have, not required
- Examples of implemented process improvements are nice to have
Benefits
Comp & perks- Freelancer engagement
- Remote work