Stellartech Research Corporation

Customer Support

• Handle web and app user requests in Zendesk via email and live chat
• Find the root cause of user problems rather than only fixing individual cases
• Escalate user issues to the technical team
• Tag user requests to collect analytics
• Keep response times within the SLA
• Share insights on recurring pain points
• Suggest improvements to templates, guidelines, and processes
• Work closely with the Tech Support team by reporting bugs and spotting recurring issues

Customer Care Representative

DevOps Engineer

• Design, implement, and maintain scalable cloud infrastructure
• Establish and manage CI/CD pipelines for reliable software deployment
• Manage Kubernetes services and troubleshoot cluster failures
• Optimise performance across distributed systems
• Handle production incidents and conduct post-mortems
• Identify root causes and improve reliability processes
• Implement and improve logging, monitoring, tracing, and alerting
• Monitor infrastructure resource usage and optimise cloud efficiency
• Manage global CDN configurations
• Maintain SSO systems, databases, backups, and recovery processes
• Support development, staging, and production environments
• Automate infrastructure and operational processes using scripts and Infrastructure as Code
• Collaborate with Backend, Product, and Engineering teams across multiple products