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Customer Care Representative
Stellartech Research Corporation. Handle web and app user requests in Zendesk via email and live chat .
About the role
Key responsibilities & impact- Handle web and app user requests in Zendesk via email and live chat
- Find the root cause of user problems rather than only fixing individual cases
- Escalate user issues to the technical team
- Tag user requests to collect analytics
- Keep response times within the SLA
- Share insights on recurring pain points
- Suggest improvements to templates, guidelines, and processes
- Work closely with the Tech Support team by reporting bugs and spotting recurring issues
Requirements
What you’ll need- English at Upper-Intermediate (B2) level or higher, with strong writing skills in grammar, punctuation, and vocabulary
- Clear, polite, and empathetic written communication
- Ability to handle a high volume of similar requests without losing speed or quality
- Analytical mindset focused on understanding root causes
- Availability to work shifts
- 1+ year of experience in Customer Support is nice to have
- Experience with Zendesk or other ticketing/CRM systems is nice to have
- Experience with high-volume email and live chat support is nice to have
- Experience in subscription-based mobile apps is nice to have
- Daily use of AI tools, automation tools, and productivity apps is nice to have
- Examples of implemented improvements proposed is nice to have
Benefits
Comp & perks- Competitive compensation based on your skills and experience
- Regular performance reviews to support your growth
- Flexibility in choosing your workplace: remote or in one of our development offices
- Comprehensive health insurance, including dental care and massages
- Personalized learning program tailored to your interests and skill development
- Sports compensation program: offline and online
- Referral bonuses for bringing new team members
- Bonuses for writing articles, public speaking and other activities
- A great team and a friendly, supportive community