Senior Product Manager, Student Experience

Stepful

. Own product strategy and roadmap for the end-to-end student experience across D2C and B2B2C businesses .

Posted 9/23/2026full-timeNew York City • New York • United StatesSenior💰 $143,000 - $211,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on enhancing the student experience through data-driven decision-making, stakeholder collaboration, and effective communication. Proficient in utilizing AI and automation to improve engagement and retention metrics in educational settings.

Highest-signal resume keywords

Product Management ExperienceUser FocusSQL ProficiencyStakeholder ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap OwnershipHypothesis-Driven ExperimentationStructured DiscoveryA/B TestingData AnalysisUser InterviewsUsability TestingDocumentationEngagement Metrics

Soft Skills

Exceptional Communication SkillsDecision-MakingCollaborationProblem-SolvingTradeoff Articulation

Tools & Technologies

AIAutomationMobile-Friendly DesignPrototyping ToolsFeedback Loops

Industry Keywords

EdTechHealthcareWorkforce DevelopmentConsumer-Facing ProductsAdult LearnersCareer ChangersUnderserved Populations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own product strategy and roadmap for the end-to-end student experience across D2C and B2B2C businesses
Improve onboarding, live instruction, graduation, certification, and job outcomes
Challenge assumptions and develop evidence-backed ideas to improve completion, certification pass rates, and job outcomes
Partner with Student Experience teams to identify whether issues require product, process, or people solutions
Conduct student interviews, usability sessions, and feedback loops
Run A/B tests and rapid prototypes through a disciplined experimentation program
Collaborate with designers and engineers to ship intuitive, mobile-friendly learner experiences
Use AI and automation to provide personalized support at scale
Define and track metrics for engagement, retention, completion, satisfaction/NPS, and job placement
Partner with student success coaches, instructors, career services, design, engineering, data, and marketing
Report directly to the Senior Director, Product Management

Requirements

What you’ll need

7+ years of product management experience
Strong track record building consumer-facing products
Proven success moving engagement, retention, or conversion metrics for a large user base
Strong product fundamentals: structured discovery, hypothesis-driven experimentation, focused prioritization, roadmap ownership, and clear documentation
Deep user focus and ability to turn qualitative insights and complex data into product decisions
Comfort with complex data sets and writing SQL
Exceptional stakeholder management skills
Ability to articulate tradeoffs, make decisions with imperfect information, and identify 80/20 opportunities
Excellent written and verbal communication skills
Experience in EdTech, healthcare, workforce development, or another mission-driven industry is a bonus
Experience designing for adult learners, career changers, or underserved populations is a bonus
Experience blending self-serve software with human support is a bonus
Must work from the NYC office three days per week, Tuesday through Thursday

Benefits

Comp & perks

Equity (ISOs) package
Benefits package
No bonus structure; all cash compensation is base salary