Staff Product Manager, Student Experience

Stepful

. Own product strategy and roadmap for the end-to-end student experience across D2C and B2B2C businesses .

Posted 9/23/2026full-timeNew York City • New York • United StatesLead💰 $191,000 - $254,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on enhancing the student experience through data-driven decision-making, stakeholder collaboration, and innovative product strategies. Proficient in utilizing metrics to drive engagement, retention, and job placement outcomes.

Highest-signal resume keywords

Product Management ExperienceUser Experience DesignSQL ProficiencyStakeholder ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap OwnershipA/B TestingUsability TestingData AnalysisHypothesis-Driven ExperimentationEngagement MetricsRetention MetricsCertification Pass RatesJob Placement Metrics

Soft Skills

Exceptional Communication SkillsStakeholder CollaborationProblem-SolvingDecision-MakingUser Focus

Tools & Technologies

AIAutomationMobile-Friendly DesignFeedback LoopsPrototyping Tools

Industry Keywords

EdTechHealthcareWorkforce DevelopmentConsumer-Facing ProductsAdult LearnersCareer ChangersUnderserved Populations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own product strategy and roadmap for the end-to-end student experience across D2C and B2B2C businesses
Improve onboarding, live instruction, graduation, certification, and licensing-exam experiences
Challenge assumptions and develop evidence-backed ideas to improve completion, certification pass rates, and job outcomes
Partner with Student Experience teams to identify issues and determine whether to solve them with product, process, or people
Conduct student interviews, usability sessions, and feedback loops
Run A/B tests and rapid prototypes
Collaborate with design and engineering to ship intuitive, mobile-friendly learner experiences
Use AI and automation to provide personalized support at scale
Define and track metrics for engagement, retention, completion, satisfaction/NPS, and job placement
Partner with student success coaches, instructors, career services, design, engineering, data, and marketing
Report directly to the Senior Director, Product Management
Complete interview stages including an intro call, hiring-manager project deep dive and mini case, take-home case study and presentation, and onsite interview in SoHo, NYC

Requirements

What you’ll need

10+ years of product management experience
Strong track record building consumer-facing products
Proven success moving engagement, retention, or conversion metrics for a large user base
Experience with structured discovery, hypothesis-driven experimentation, focused prioritization, roadmap ownership, and clear documentation
Deep user focus and ability to turn qualitative insights and complex data into product decisions
Ability to work with complex data sets and write SQL
Exceptional stakeholder management skills with operators, instructors, executives, and technical teams
Ability to articulate tradeoffs, make decisions with imperfect information, and find the 80/20 quickly
Excellent written and verbal communication skills
Bonus: experience in EdTech, healthcare, workforce development, or another mission-driven industry
Bonus: experience designing products for adult learners, career changers, or underserved populations
Bonus: experience blending self-serve software with human support
Must be able to work from the NYC office three days per week, Tuesday through Thursday

Benefits

Comp & perks

Equity (ISOs) package
Benefits package
No bonus structure; all cash compensation comes in the form of base salary