Sterling

Analyst

• Oversee the entire client onboarding process from initiation to completion
• Lead client implementation kick-off calls to align expectations, gather required information, and establish next steps
• Review client documentation for accuracy and completeness before submission
• Prepare and submit implementation forms to carrier partners
• Ensure proper setup of new clients and plan members within SCBConnect and carrier platforms
• Act as liaison between Operations, Sales, Systems, Carrier Relations, clients, and external stakeholders
• Address and resolve carrier-related onboarding requests
• Conduct data audits and validation to ensure accuracy in system setups
• Identify inefficiencies and propose process improvements to enhance the client experience

Explore Implementation Analyst at Sterling. Review requirements and application details.