Inbound & Outbound Caller

STERRY

. Answer inbound calls from customers, clients, and business partners professionally and courteously .

Posted 11/10/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and order management. Proficient in handling inquiries across retail and wholesale channels while maintaining high customer satisfaction and performance metrics.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyE-Commerce Platform SupportVerbal And Written Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementData EntryOrder TrackingReturns ProcessingRefund ProcessingShipping InquiriesProduct InquiriesMultitaskingConflict ResolutionAttention To Detail

Soft Skills

ProfessionalismRapport BuildingOrganizational SkillsAdaptabilityCommunication Skills

Tools & Technologies

CRM SystemsShopifyWooCommerceAmazonBasic Office Software

Industry Keywords

Customer SupportCall CenterE-CommerceRetailWholesaleDigital MarketingPublic Relations

About the role

Key responsibilities & impact

Answer inbound calls from customers, clients, and business partners professionally and courteously
Make outbound calls to follow up on inquiries, confirm order details, and provide delivery updates
Respond to product, order, delivery, marketing campaign, and company service inquiries across retail and wholesale channels
Assist with order tracking, returns, exchanges, refunds, and account inquiries
Support wholesale and retail order processing, including order placement, product availability verification, and accurate data entry
Handle inquiries about marketing and PR services and route them to the appropriate team
Manage retail and wholesale email support, including order inquiries, confirmations, and post-purchase questions
Provide accurate information about products, pricing, and shipping
Document inbound and outbound customer interactions and maintain current CRM records
Resolve customer concerns or escalate complex issues to E-commerce, Marketing, PR, Operations, or Wholesale & Retail teams
Meet customer service performance metrics for response time, call quality, email reply speed, and customer satisfaction

Requirements

What you’ll need

Bachelor’s degree in Communications, Business, or related field is a plus, but not required
At least 2 years of customer service, call center, e-commerce, or client support experience is preferred
Excellent verbal and written English communication skills
Strong problem-solving and conflict-resolution abilities
Comfortable using CRM systems, order management platforms, and basic office software
Ability to multitask and work efficiently in a fast-paced environment
Willingness to work flexible schedules when required
Experience supporting e-commerce platforms such as Shopify, WooCommerce, Amazon, or similar
Familiarity with digital marketing, public relations, or client services is a plus
Strong attention to detail and organizational skills
Ability to build rapport with customers and clients while maintaining professionalism
Must be permanently residing in the Philippines
Comfort handling 50–100 inbound calls, emails, or live chats per day
Experience with customer support involving order tracking, returns, refunds, shipping, or product inquiries
Comfort making cold or warm outbound calls
Fluency in spoken and written English

Benefits

Comp & perks

Equal opportunity employer
Remote work arrangement
Flexible schedules when required