STERRY

Ecommerce

• Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
• Establish daily operational expectations, task allocations, attendance benchmarks, and output targets
• Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
• Monitor capacity, balance workloads, and oversee onboarding, training, and skills development
• Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
• Supervise communication with B2B retail buyers regarding order status, inventory, shipping, and account requirements
• Resolve complex logistics issues and serve as senior escalation point for buyer inquiries
• Liaise with global warehouses and 3PL teams on stock allocation, packing, shipping, and dispatch schedules
• Troubleshoot shipment discrepancies, backorders, damages, and transit delays
• Author, maintain, and refine SOPs for order capture, verification, buyer communication, dispatch, and returns/claims
• Audit workflows, eliminate bottlenecks, streamline communication, and improve fulfillment cycles
• Ensure accurate generation and organization of invoices, credit memos, and packing lists
• Supervise buyer payment tracking and reconciliation against open purchase orders
• Partner with Bookkeeping and Accounting teams to resolve billing disputes and reconcile payments
• Audit and escalate payment or credit anomalies to executive leadership

Explore Wholesale Manager – E-Commerce, Global Retail at STERRY. Review requirements and application details.

Wholesale Manager – E-Commerce, Global Retail

• Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
• Establish daily expectations, task allocations, attendance/output benchmarks, and accountability standards
• Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
• Monitor capacity, balance workloads, oversee onboarding, training, and skills development
• Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
• Supervise communication with B2B retail buyers regarding order status, inventory, shipping, and account requirements
• Act as senior escalation point for complex logistics issues and buyer inquiries
• Liaise with global warehouses and 3PL teams on stock allocation, packing, shipping, and dispatch schedules
• Resolve shipment discrepancies, backorders, damages, and transit delays
• Author, maintain, audit, and enforce SOPs for order capture, verification, buyer communication, dispatch, returns, and claims
• Identify bottlenecks, streamline workflows, and implement process improvements
• Oversee commercial invoices, credit memos, packing lists, payment tracking, purchase-order matching, and reconciliation
• Partner with bookkeeping and accounting teams to resolve billing disputes and escalate anomalies

Explore Wholesale Manager, E-Commerce, Global Retail at STERRY. Review requirements and application details.

Wholesale Manager, E-Commerce, Global Retail

• Lead Wholesale and Order Capturing operations end to end
• Directly manage, mentor, supervise, and develop distributed teams across multiple shifts and international time zones
• Establish daily expectations, task allocations, attendance/output benchmarks, and accountability systems
• Conduct weekly 1-on-1s, pod standups, performance calibrations, coaching, onboarding, and training
• Monitor capacity, balance workloads, and track KPIs including order accuracy, response turnaround time, and SLA adherence
• Supervise communication with B2B retail buyers regarding order status, inventory, shipping, and account requirements
• Resolve complex logistics escalations and maintain buyer satisfaction
• Coordinate stock allocations, pack-and-ship timelines, and custom dispatch schedules with global warehouses and 3PLs
• Troubleshoot shipment discrepancies, backorders, damages, and transit delays
• Author, maintain, audit, and improve SOPs covering order capture, verification, buyer communication, dispatch, returns, and claims
• Identify bottlenecks, streamline workflows, and implement process improvements
• Oversee generation and organization of invoices, credit memos, and packing lists
• Track buyer payments and match settlements against open purchase orders
• Partner with bookkeeping and accounting teams on reconciliations and billing disputes
• Audit and escalate payment or credit anomalies to executive leadership

• Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
• Establish daily operational expectations, task allocations, attendance/output benchmarks, and accountability standards
• Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
• Monitor capacity, balance workloads, and oversee onboarding, training, and skills development
• Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
• Supervise communication with B2B retail buyers regarding orders, inventory, shipping, and account requirements
• Resolve complex logistics issues and serve as the senior escalation point for buyer inquiries
• Coordinate stock allocations, packing and shipping timelines, and dispatch schedules with global warehouses and 3PL teams
• Troubleshoot shipment discrepancies, backorders, damages, and transit delays
• Author, maintain, audit, and improve SOPs for order capture, verification, communication, dispatch, returns, and claims
• Streamline workflows and implement process improvements to shorten fulfillment cycles
• Ensure accurate generation and organization of invoices, credit memos, and packing lists
• Track buyer payments and match settlements against open purchase orders
• Coordinate payment reconciliations and billing-dispute resolution with bookkeeping and accounting teams
• Identify and escalate payment or credit anomalies to executive leadership

• Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
• Establish daily operational expectations, task allocations, attendance benchmarks, and output standards
• Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
• Monitor pod capacity, balance workloads, and oversee onboarding, training, and skills development
• Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
• Supervise B2B buyer communications regarding order status, inventory, shipping, and account requirements
• Serve as senior escalation point for complex logistics issues and buyer inquiries
• Liaise with global warehouses and 3PL teams on stock allocations, packing, shipping, and dispatch schedules
• Troubleshoot shipment discrepancies, backorders, damages, and transit delays
• Author, maintain, audit, and enforce SOPs for order capture, verification, communication, dispatch, returns, and claims
• Identify bottlenecks, streamline workflows, and implement process improvements
• Ensure accurate generation and organization of invoices, credit memos, and packing lists
• Supervise buyer payment tracking and matching settlements against purchase orders
• Partner with Bookkeeping and Accounting on payment reconciliation and billing disputes
• Audit and escalate payment or credit anomalies to executive leadership

Video Editor

• Manipulate and edit film pieces so edits are invisible to the audience
• Interpret production briefs and understand production team needs and specifications
• Review shooting scripts and raw material to create shot decision lists
• Trim footage and assemble film sequences
• Add music, dialogue, graphics, and effects
• Create rough and final cuts while maintaining quality control
• Ensure logical sequencing and smooth running across deliverables
• Consult with stakeholders throughout production and post-production to maintain brand and narrative alignment
• Discover and implement new editing technologies and industry best practices
• Manage the full lifecycle of video advertisements from strategic planning and concept development through editing and optimization
• Perform ad hoc tasks assigned by management

Explore Video Editor at STERRY. Review requirements and application details.

• Manipulate and edit film pieces invisibly to the audience
• Interpret production briefs and understand production team needs and specifications
• Review shooting scripts and raw material to create shot decision lists
• Trim footage and assemble film sequences
• Add music, dialogue, graphics, and effects
• Create rough and final cuts while maintaining quality control
• Ensure logical sequencing and smooth running across deliverables
• Consult with stakeholders throughout production and post-production to maintain brand and narrative alignment
• Discover and implement new editing technologies and industry best practices
• Manage the full lifecycle of video ad creation from strategic planning and concept development through editing and optimization
• Perform ad hoc tasks assigned by management

• Manipulate and edit film pieces in a way that is invisible to the audience
• Take a brief to grasp production team’s needs and specifications
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity
• Trim footage segments and assemble the film sequence
• Input music, dialogues, graphics, and effects to elevate production value
• Create rough and final cuts while maintaining high standards of quality control
• Ensure logical sequencing and smooth running across all deliverables
• Consult with stakeholders from production to post-production to ensure brand and narrative alignment
• Discover and implement new editing technologies and industry best practices to maximize efficiency
• Perform ad hoc tasks assigned by management

Telesales

• Answer inbound calls from customers, clients, and business partners professionally and courteously
• Make outbound calls to follow up on inquiries, confirm order details, and provide delivery updates
• Respond to product, order, delivery, marketing campaign, and company service inquiries across retail and wholesale channels
• Assist with order tracking, returns, exchanges, refunds, and account inquiries
• Support wholesale and retail order processing, including order placement, product availability verification, and accurate data entry
• Handle inquiries about marketing and PR services and route them to the appropriate team
• Manage retail and wholesale email support, including order inquiries, confirmations, and post-purchase questions
• Provide accurate information about products, pricing, and shipping
• Document inbound and outbound customer interactions and maintain current CRM records
• Resolve customer concerns or escalate complex issues to E-commerce, Marketing, PR, Operations, or Wholesale & Retail teams
• Meet customer service performance metrics for response time, call quality, email reply speed, and customer satisfaction

Explore Inbound & Outbound Caller at STERRY. Review requirements and application details.

Inbound & Outbound Caller

• Manipulate and edit film pieces in a way that is invisible to the audience
• Take briefs to understand production team needs and specifications
• Review shooting scripts and raw material to create shot decision lists based on scene value and continuity
• Trim footage segments and assemble film sequences
• Add music, dialogues, graphics, and effects
• Create rough and final cuts while maintaining quality control
• Ensure logical sequencing and smooth running across deliverables
• Consult with stakeholders throughout production and post-production to ensure brand and narrative alignment
• Discover and implement new editing technologies and industry best practices
• Manage the full lifecycle of video ad creation, from strategic planning and concept development through editing and optimization
• Perform ad hoc tasks assigned by management

• Answer inbound calls from customers, clients, and business partners professionally and courteously
• Make outbound calls to follow up on inquiries, confirm order details, and provide delivery updates
• Respond to product, order, delivery, marketing campaign, and company service inquiries across retail and wholesale channels
• Assist with order tracking, returns, exchanges, refunds, and account inquiries
• Support wholesale and retail order processing, including placing orders, verifying product availability, and entering order details
• Handle inquiries about marketing and PR services and direct them to the appropriate team
• Manage retail and wholesale email support, including order inquiries, confirmations, and post-purchase questions
• Provide accurate information about products, pricing, and shipping
• Document customer interactions and maintain up-to-date CRM records
• Resolve customer concerns or escalate complex issues with clear documentation
• Meet or exceed response-time, call-quality, email-reply-speed, and customer-satisfaction metrics

Open roles

Wholesale Manager – E-Commerce, Global Retail

Wholesale Manager, E-Commerce, Global Retail

Wholesale Manager – E-Commerce, Global Retail

Wholesale Manager – E-Commerce, Global Retail

Wholesale Manager – E-Commerce, Global Retail

Video Editor

Video Editor

Video Editor

Inbound & Outbound Caller

Video Editor

Inbound & Outbound Caller