Inbound & Outbound Caller

STERRY

. Answer inbound calls from customers, clients, and business partners professionally and courteously .

Posted 11/10/2026full-timeRemote • IndonesiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and order management. Proficient in handling inquiries across retail and wholesale channels while maintaining high customer satisfaction metrics.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyE-Commerce Platform SupportVerbal And Written Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCustomer SupportOrder TrackingReturns ProcessingRefund ManagementProduct InquiriesConflict ResolutionMultitaskingAttention To DetailFast-Paced Environment Adaptability

Soft Skills

Professional AttitudeCustomer-First MindsetRapport BuildingOrganizational Skills

Tools & Technologies

CRM SystemsOffice SoftwareShopifyWooCommerceAmazon

Industry Keywords

E-CommerceRetailWholesaleDigital MarketingPublic Relations

About the role

Key responsibilities & impact

Answer inbound calls from customers, clients, and business partners professionally and courteously
Make outbound calls to follow up on inquiries, confirm order details, and provide delivery updates
Respond to product, order, delivery, marketing campaign, and company service inquiries across retail and wholesale channels
Assist with order tracking, returns, exchanges, refunds, and account inquiries
Support wholesale and retail order processing, including placing orders, verifying product availability, and entering order details
Handle inquiries about marketing and PR services and direct them to the appropriate team
Manage retail and wholesale email support, including order inquiries, confirmations, and post-purchase questions
Provide accurate information about products, pricing, and shipping
Document customer interactions and maintain up-to-date CRM records
Resolve customer concerns or escalate complex issues with clear documentation
Meet or exceed response-time, call-quality, email-reply-speed, and customer-satisfaction metrics

Requirements

What you’ll need

Bachelor’s degree in Communications, Business, or related field is a plus, but equivalent hands-on experience is valued
At least 2 years of customer service, call center, e-commerce, or client support experience is preferred
Excellent verbal and written English communication skills
Strong problem-solving and conflict-resolution abilities
Comfortable using CRM systems, order management platforms, and basic office software
Ability to multitask and work efficiently in a fast-paced environment
Willingness to work flexible schedules when required
Experience supporting e-commerce platforms such as Shopify, WooCommerce, Amazon, or similar
Familiarity with digital marketing, public relations, or client services is a plus
Strong attention to detail and organizational skills
Customer-first mindset with a positive and professional attitude
Ability to build rapport with customers and clients while maintaining professionalism
Must be currently and permanently residing in Indonesia
Fluent English communication skills
Ability to handle 50–100 inbound calls, emails, or live chats per day while maintaining professionalism and quality
Experience handling customer support involving order tracking, returns, refunds, shipping, or product inquiries
Willingness to work flexible schedules, including weekends or holidays if business needs require
Comfort making cold or warm outbound calls to follow up on customer inquiries, abandoned carts, or order issues

Benefits

Comp & perks

Equal opportunity employer
Remote work arrangement
Full-time employment