Wholesale Manager – E-Commerce, Global Retail

STERRY

. Lead Wholesale and Order Capturing operations end to end .

Posted 11/11/2026contractRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B wholesale operations and retail order management, with a strong focus on team leadership, process improvement, and performance tracking. Proficient in developing scalable SOPs and maintaining high standards of communication and operational efficiency across distributed teams.

Highest-signal resume keywords

B2B Wholesale OperationsTeam ManagementPerformance EvaluationsSOP DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementLogistics CoordinationKPI TrackingPayment ReconciliationWorkflow Automation

Soft Skills

MentoringCoachingDetail-OrientedProblem-Solving

Tools & Technologies

LarkSlackNotionGoogle WorkspaceERP/WMS Platforms

Industry Keywords

E-Commerce Supply ChainB2B Commercial InvoicingDistributed TeamsPerformance CalibrationInventory Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead Wholesale and Order Capturing operations end to end
Directly manage, mentor, supervise, and develop distributed teams across multiple shifts and international time zones
Establish daily expectations, task allocations, attendance/output benchmarks, and accountability systems
Conduct weekly 1-on-1s, pod standups, performance calibrations, coaching, onboarding, and training
Monitor capacity, balance workloads, and track KPIs including order accuracy, response turnaround time, and SLA adherence
Supervise communication with B2B retail buyers regarding order status, inventory, shipping, and account requirements
Resolve complex logistics escalations and maintain buyer satisfaction
Coordinate stock allocations, pack-and-ship timelines, and custom dispatch schedules with global warehouses and 3PLs
Troubleshoot shipment discrepancies, backorders, damages, and transit delays
Author, maintain, audit, and improve SOPs covering order capture, verification, buyer communication, dispatch, returns, and claims
Identify bottlenecks, streamline workflows, and implement process improvements
Oversee generation and organization of invoices, credit memos, and packing lists
Track buyer payments and match settlements against open purchase orders
Partner with bookkeeping and accounting teams on reconciliations and billing disputes
Audit and escalate payment or credit anomalies to executive leadership

Requirements

What you’ll need

5+ years of operations experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations
2–3 years of direct experience managing, supervising, and coaching distributed remote teams
Experience running performance evaluations, conducting 1-on-1s, managing team SLAs, and handling corrective action or workload reallocations
Experience liaising with 3PL providers, freight forwarders, and warehouse teams across multiple geographic hubs
Experience with B2B commercial invoicing, payment-term tracking, and bookkeeping/accounting reconciliations
Ability to build scalable SOPs, process maps, and workflow automations
Experience with Lark/Slack, Notion, Google Workspace, and ERP/WMS platforms
Exceptional written and verbal business English communication skills
Highly structured, detail-oriented approach with zero-error order entry
Ability to manage international retail accounts and distributed teams across time zones

Benefits

Comp & perks

100% Remote Flexibility: Work from anywhere with a structured, asynchronous operational rhythm
Direct autonomy to lead teams and shape operational infrastructure for high-growth global consumer brands
Collaborative environment with executive leadership, creative minds, and operational specialists