Wholesale Manager – E-Commerce, Global Retail

STERRY

. Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones .

Posted 11/11/2026contractRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing B2B wholesale operations and e-commerce supply chain processes, with a strong focus on team leadership, performance evaluation, and operational efficiency. Proficient in developing scalable SOPs and managing complex logistics while ensuring effective communication with international retail accounts.

Highest-signal resume keywords

B2B Wholesale Operations ExperienceTeam Management and SupervisionPerformance Evaluation and CoachingThird-Party Logistics LiaisonSOP Development and Workflow Automation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementOrder ManagementLogistics TroubleshootingKPI TrackingPayment ReconciliationCommercial InvoicingWorkflow AutomationPerformance EvaluationsDetail-Oriented ExecutionZero-Error Order Entry

Soft Skills

Exceptional Communication SkillsStructured MindsetProblem-SolvingCoaching and Mentoring

Tools & Technologies

LarkSlackNotionGoogle WorkspaceERP PlatformsWMS Platforms

Industry Keywords

B2B RetailE-Commerce Supply ChainInternational LogisticsInventory ManagementOrder Fulfillment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
Establish daily operational expectations, task allocations, attendance benchmarks, and output targets
Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
Monitor capacity, balance workloads, and oversee onboarding, training, and skills development
Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
Supervise communication with B2B retail buyers regarding order status, inventory, shipping, and account requirements
Resolve complex logistics issues and serve as senior escalation point for buyer inquiries
Liaise with global warehouses and 3PL teams on stock allocation, packing, shipping, and dispatch schedules
Troubleshoot shipment discrepancies, backorders, damages, and transit delays
Author, maintain, and refine SOPs for order capture, verification, buyer communication, dispatch, and returns/claims
Audit workflows, eliminate bottlenecks, streamline communication, and improve fulfillment cycles
Ensure accurate generation and organization of invoices, credit memos, and packing lists
Supervise buyer payment tracking and reconciliation against open purchase orders
Partner with Bookkeeping and Accounting teams to resolve billing disputes and reconcile payments
Audit and escalate payment or credit anomalies to executive leadership

Requirements

What you’ll need

5+ years of operations experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations
Minimum 2–3 years of direct experience managing, supervising, and coaching distributed remote teams
Experience running performance evaluations, conducting 1-on-1s, managing team SLAs, and handling corrective action or workload reallocations
Direct experience liaising with third-party logistics (3PL) providers, freight forwarders, and warehouse teams across multiple geographic hubs
Experience with B2B commercial invoicing, payment term tracking (Net terms, wire transfers, deposits), and bookkeeping/accounting reconciliations
Ability to build scalable SOPs, process maps, and workflow automations
Experience with Lark/Slack, Notion, Google Workspace, and ERP/WMS platforms
Exceptional written and verbal business English communication skills
Experience managing professional relationships with international retail accounts
Highly structured, detail-oriented mindset with protocol-driven execution and zero-error order entry

Benefits

Comp & perks

100% Remote Flexibility: Work from anywhere with a structured, asynchronous operational rhythm
High-Impact Leadership: Direct autonomy to lead teams and shape operational infrastructure for high-growth global consumer brands
Collaborative Environment: Work alongside dedicated executive leadership, creative minds, and operational specialists