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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing B2B wholesale operations and remote teams, with a strong focus on performance evaluation, process improvement, and effective communication. Proficient in developing scalable SOPs and managing logistics and payment reconciliations.
Highest-signal resume keywords
B2B Wholesale Operations ExperienceTeam Management and CoachingPerformance Evaluation and SLA ManagementLogistics Coordination with 3PL ProvidersSOP Development and Process Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementOrder ManagementPayment ReconciliationLogistics TroubleshootingKPI TrackingWorkflow AutomationCommercial InvoicingPerformance CalibrationAttendance BenchmarkingCapacity Monitoring
Soft Skills
Exceptional Communication SkillsDetail-OrientedStructured ApproachProblem-SolvingCoaching and Mentoring
Tools & Technologies
LarkSlackNotionGoogle WorkspaceERP PlatformsWMS Platforms
Industry Keywords
B2B RetailE-Commerce Supply ChainThird-Party LogisticsFreight ForwardingOrder Fulfillment
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
- Establish daily operational expectations, task allocations, attendance/output benchmarks, and accountability standards
- Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
- Monitor capacity, balance workloads, and oversee onboarding, training, and skills development
- Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
- Supervise communication with B2B retail buyers regarding orders, inventory, shipping, and account requirements
- Resolve complex logistics issues and serve as the senior escalation point for buyer inquiries
- Coordinate stock allocations, packing and shipping timelines, and dispatch schedules with global warehouses and 3PL teams
- Troubleshoot shipment discrepancies, backorders, damages, and transit delays
- Author, maintain, audit, and improve SOPs for order capture, verification, communication, dispatch, returns, and claims
- Streamline workflows and implement process improvements to shorten fulfillment cycles
- Ensure accurate generation and organization of invoices, credit memos, and packing lists
- Track buyer payments and match settlements against open purchase orders
- Coordinate payment reconciliations and billing-dispute resolution with bookkeeping and accounting teams
- Identify and escalate payment or credit anomalies to executive leadership
Requirements
What you’ll need- 5+ years of operations experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations
- Minimum 2–3 years of direct experience managing, supervising, and coaching distributed remote teams
- Experience running performance evaluations, conducting 1-on-1s, managing team SLAs, and handling corrective action or workload reallocations
- Direct experience liaising with third-party logistics providers, freight forwarders, and warehouse teams across multiple geographic hubs
- Experience with B2B commercial invoicing, payment term tracking, and bookkeeping/accounting reconciliations
- Ability to build scalable SOPs, process maps, and workflow automations
- Experience with Lark, Slack, Notion, Google Workspace, and ERP/WMS platforms
- Exceptional written and verbal business English communication skills
- Highly structured, detail-oriented, protocol-driven approach with a zero-error order-entry standard
Benefits
Comp & perks- 100% Remote Flexibility: Work from anywhere with a structured, asynchronous operational rhythm
- Direct autonomy to lead teams and shape operational infrastructure for high-growth global consumer brands
- Collaborative environment alongside executive leadership, creative minds, and operational specialists