FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing B2B wholesale operations and remote teams, with a strong focus on performance evaluation, process improvement, and effective communication. Proficient in developing scalable SOPs and managing logistics in a multi-geographic environment.
Highest-signal resume keywords
B2B Wholesale Operations ExperienceTeam Management and CoachingPerformance Evaluation and SLA ManagementThird-Party Logistics LiaisonCommercial Invoicing and Payment Reconciliation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementPerformance EvaluationSOP DevelopmentWorkflow AutomationOrder ManagementLogistics CoordinationKPI TrackingPayment ReconciliationInventory ManagementShipping and Dispatch Oversight
Soft Skills
Exceptional Communication SkillsDetail-OrientedStructured ApproachProblem-SolvingCoaching and Mentoring
Tools & Technologies
LarkSlackNotionGoogle WorkspaceERP SystemsWMS Platforms
Industry Keywords
B2B OperationsE-Commerce Supply ChainRetail Order ManagementInternational LogisticsPayment Terms Tracking
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
- Establish daily operational expectations, task allocations, attendance benchmarks, and output standards
- Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
- Monitor pod capacity, balance workloads, and oversee onboarding, training, and skills development
- Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
- Supervise B2B buyer communications regarding order status, inventory, shipping, and account requirements
- Serve as senior escalation point for complex logistics issues and buyer inquiries
- Liaise with global warehouses and 3PL teams on stock allocations, packing, shipping, and dispatch schedules
- Troubleshoot shipment discrepancies, backorders, damages, and transit delays
- Author, maintain, audit, and enforce SOPs for order capture, verification, communication, dispatch, returns, and claims
- Identify bottlenecks, streamline workflows, and implement process improvements
- Ensure accurate generation and organization of invoices, credit memos, and packing lists
- Supervise buyer payment tracking and matching settlements against purchase orders
- Partner with Bookkeeping and Accounting on payment reconciliation and billing disputes
- Audit and escalate payment or credit anomalies to executive leadership
Requirements
What you’ll need- 5+ years of operations experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations
- Minimum 2–3 years of proven experience directly managing, supervising, and coaching distributed remote teams
- Experience running performance evaluations, conducting 1-on-1s, managing team SLAs, and handling corrective action or workload reallocations
- Direct experience liaising with third-party logistics providers, freight forwarders, and warehouse teams across multiple geographic hubs
- Experience with B2B commercial invoicing, payment term tracking, and bookkeeping/accounting reconciliations
- Ability to build scalable SOPs, process maps, and workflow automations using Lark/Slack, Notion, Google Workspace, and ERP/WMS platforms
- Exceptional written and verbal business English communication skills
- Experience managing professional relationships with international retail accounts
- Highly structured, detail-oriented, protocol-driven approach with a zero-error standard for order entry
Benefits
Comp & perks- 100% Remote Flexibility: Work from anywhere with a structured, asynchronous operational rhythm
- Direct autonomy to lead teams and shape operational infrastructure for high-growth global consumer brands
- Collaborative environment with executive leadership, creative minds, and operational specialists