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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing B2B wholesale operations and e-commerce supply chain processes, with a strong focus on team leadership, performance evaluation, and process optimization. Proficient in developing scalable SOPs and managing international retail accounts across multiple time zones.
Highest-signal resume keywords
B2B Wholesale Operations ExperienceTeam Management and SupervisionPerformance Evaluation and CoachingSOP Development and Process ImprovementThird-Party Logistics Liaison
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementKPI TrackingCommercial InvoicingPayment TrackingWorkflow AutomationLogistics CoordinationData AnalysisInventory ManagementPerformance CalibrationCorrective Action Handling
Soft Skills
Exceptional Communication SkillsDetail-OrientedStructured ApproachProblem-SolvingLeadership
Tools & Technologies
LarkSlackNotionGoogle WorkspaceERP PlatformsWMS Platforms
Industry Keywords
E-Commerce Supply ChainRetail Order ManagementDistributed TeamsInternational AccountsB2B Communication
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones
- Establish daily expectations, task allocations, attendance/output benchmarks, and accountability standards
- Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions
- Monitor capacity, balance workloads, oversee onboarding, training, and skills development
- Track KPIs including order accuracy, first-response turnaround time, and SLA adherence
- Supervise communication with B2B retail buyers regarding order status, inventory, shipping, and account requirements
- Act as senior escalation point for complex logistics issues and buyer inquiries
- Liaise with global warehouses and 3PL teams on stock allocation, packing, shipping, and dispatch schedules
- Resolve shipment discrepancies, backorders, damages, and transit delays
- Author, maintain, audit, and enforce SOPs for order capture, verification, buyer communication, dispatch, returns, and claims
- Identify bottlenecks, streamline workflows, and implement process improvements
- Oversee commercial invoices, credit memos, packing lists, payment tracking, purchase-order matching, and reconciliation
- Partner with bookkeeping and accounting teams to resolve billing disputes and escalate anomalies
Requirements
What you’ll need- 5+ years of operations experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations
- Minimum 2–3 years of direct experience managing, supervising, and coaching distributed remote teams
- Experience running performance evaluations, conducting 1-on-1s, managing team SLAs, and handling corrective action or workload reallocations
- Direct experience liaising with third-party logistics providers, freight forwarders, and warehouse teams across multiple geographic hubs
- Experience with B2B commercial invoicing, payment term tracking, and bookkeeping reconciliations
- Ability to build scalable SOPs, process maps, and workflow automations
- Experience using Lark/Slack, Notion, Google Workspace, and ERP/WMS platforms
- Exceptional written and verbal business English communication skills
- Highly structured, detail-oriented, protocol-driven approach with zero-error order entry standard
- Ability to manage international retail accounts and distributed teams across time zones
Benefits
Comp & perks- 100% Remote Flexibility: Work from anywhere with a structured, asynchronous operational rhythm
- Direct autonomy to lead teams and shape operational infrastructure for high-growth global consumer brands
- Collaborative environment with executive leadership, creative minds, and operational specialists