Account Manager – Dedicated

Stevens Transport

. Communicate with the assigned customer base as the single point of contact and build relationships .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and service obligations while ensuring on-time performance and accuracy in freight operations. Proficient in handling high volumes of communication and navigating complex logistics challenges.

Highest-signal resume keywords

Customer Relationship ManagementFreight Operations ManagementKPI Performance MonitoringMicrosoft Excel ProficiencyAS/400 Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business DevelopmentTransportation OperationsService Issue ResolutionCapacity ManagementData Accuracy Review

Soft Skills

Organizational SkillsCommunication SkillsDeadline ManagementProblem-Solving Skills

Industry Keywords

Freight TrackingSupply Chain ManagementMulti-Million-Dollar AccountsEDI Data ManagementCarrier Performance Indicators

About the role

Key responsibilities & impact

Communicate with the assigned customer base as the single point of contact and build relationships
Work with internal departments and analyst teams to balance capacity and freight
Solicit additional freight opportunities to eliminate empty miles when necessary
Research and remedy service issues daily
Track and trace shipments while providing superior service and on-time performance of 95% or better
Relay excess load availability to Brokerage and Rail divisions
Review EDI data for accuracy before releasing customer verifications
Oversee internal activities that impact service obligations
Maintain key carrier performance indicators
Navigate customer requests, including last-minute requests within supply chain delivery timelines
Manage bookings and resolve delayed pickup/delivery and billing issues

Requirements

What you’ll need

3+ years of experience in business development, sales, or transportation operations
Intermediate proficiency in Microsoft Excel functions
Ability to handle high volumes of inbound/outbound email and understanding capacity and network
Extremely organized and communicative multiple stop deliveries
Ability to perform in a deadline-driven environment with rapidly changing priorities
Ability to service multi-million-dollar accounts and support new and existing sales opportunities
Expertise in specific KPI contract details per client and awards
Some familiarity with AS/400 operating system

Benefits

Comp & perks

Medical, Vision, Dental, Supplemental, and Life Insurances available
401(k) retirement plan