CS Representative – in Training

Stevens Transport

. Communicate with the assigned customer base as the single point of contact and build relationships .

Posted 10/2/2026full-timeDallas • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and service obligations while ensuring on-time performance and accuracy in data handling. Proficient in navigating complex logistics and transportation operations to support business development and sales opportunities.

Highest-signal resume keywords

Customer Relationship ManagementTransportation OperationsMicrosoft Excel ProficiencyKPI ManagementAS/400 Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business DevelopmentSalesCapacity UnderstandingService Issue ResolutionShipment TrackingFreight ManagementData Accuracy VerificationPerformance Indicator MaintenanceDeadline ManagementEmail Communication

Soft Skills

Relationship BuildingProblem SolvingAdaptabilityCommunicationOrganizational Skills

Industry Keywords

Freight OpportunitiesSupply Chain DeliveryMulti-Million-Dollar AccountsEDI DataBrokerage and Rail Divisions

About the role

Key responsibilities & impact

Communicate with the assigned customer base as the single point of contact and build relationships
Work with internal departments and analyst teams to balance capacity and freight
Solicit additional freight opportunities to eliminate empty miles when necessary
Research and remedy service issues daily
Track and trace shipments and provide superior service with on-time performance of 95% or better
Relay excess load availability to Brokerage and Rail divisions
Review EDI data for accuracy before releasing verifications to customers
Maintain close oversight of internal activities affecting service obligations
Maintain key carrier performance indicators
Navigate customer requests, including last-minute requests within supply chain delivery timelines
Manage bookings and resolve delayed pickup/delivery and billing issues

Requirements

What you’ll need

3+ years of experience in business development, sales, or transportation operations
Intermediate proficiency in Microsoft Excel functions
Ability to handle high volumes of inbound/outbound email
Understanding of capacity and network
Ability to perform in a deadline-driven environment with rapidly changing priorities
Ability to service multi-million-dollar accounts and support new and existing sales opportunities (preferred)
Expertise in specific KPI contract details per client and awards (preferred)
Some familiarity with AS/400 operating system (preferred)

Benefits

Comp & perks

Medical insurance available
Vision insurance available
Dental insurance available
Supplemental insurance available
Life insurance available
401(k) retirement plan
Quarterly match