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CS Representative, Sales Support
Stevens Transport. Communicate with assigned customer base as the single point of contact and build relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and service obligations while ensuring on-time performance and accuracy in data handling. Proficient in navigating complex transportation operations and supporting business development initiatives for multi-million-dollar accounts.
Highest-signal resume keywords
Customer Relationship ManagementTransportation OperationsKPI ManagementMicrosoft Excel ProficiencyBusiness Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business DevelopmentSalesTransportation OperationsKPI AnalysisData Accuracy ReviewCapacity UnderstandingEmail ManagementDeadline ManagementService Issue ResolutionFreight Tracking
Soft Skills
Relationship BuildingProblem SolvingAdaptabilityCommunicationCollaboration
Tools & Technologies
AS/400 Operating SystemEDI Data SystemsFreight Management Software
Industry Keywords
Supply Chain ManagementFreight OperationsCarrier Performance IndicatorsLogisticsService Obligations
About the role
Key responsibilities & impact- Communicate with assigned customer base as the single point of contact and build relationships
- Work with internal departments and analyst teams to balance capacity and freight
- Solicit additional freight opportunities to eliminate empty miles when necessary
- Research and remedy service issues daily
- Track and trace shipments and provide superior service with on-time performance of 95% or better
- Relay excess load availability to Brokerage and Rail divisions
- Review EDI data for accuracy before releasing customer verifications
- Oversee internal activities impacting service obligations
- Maintain key carrier performance indicators
- Navigate customer requests, including last-minute requests within supply chain delivery timelines
- Manage bookings and resolve delayed pickup/delivery and billing issues
Requirements
What you’ll need- 3+ years of experience in business development, sales, or transportation operations
- Intermediate proficiency in Microsoft Excel functions
- Ability to handle high volumes of inbound/outbound email
- Understanding of capacity and network
- Ability to perform in a deadline-driven environment with rapidly changing priorities
- Ability to service multi-million-dollar accounts and support new and existing sales opportunities
- Expertise in specific KPI contract details per client and awards
- Some familiarity with AS/400 operating system
Benefits
Comp & perks- Medical insurance
- Vision insurance
- Dental insurance
- Supplemental insurance
- Life insurance
- 401(k) retirement plan
- Quarterly 401(k) match