Customer Success Manager

Stevens Transport

. Complete hands-on training in Stevens Transport operations, customer service standards, and account-management practices .

Posted 10/16/2026full-timeDallas • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage accounts effectively while collaborating with various departments. Proficient in tracking performance metrics and communicating updates to stakeholders.

Highest-signal resume keywords

Customer SuccessAccount ManagementTransportation OperationsKey Performance IndicatorsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Management PracticesPerformance ReportingOperational Performance MetricsCustomer CommunicationService Risk Identification

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention to DetailOrganizational SkillsCollaboration

Certifications & Qualifications

High School DiplomaBachelor's Degree in BusinessBachelor's Degree in Supply ChainBachelor's Degree in LogisticsBachelor's Degree in Communications

Industry Keywords

TransportationLogisticsCustomer ServiceOperationsAccount Management

About the role

Key responsibilities & impact

Complete hands-on training in Stevens Transport operations, customer service standards, and account-management practices
Learn customer-specific requirements, service expectations, business needs, and operating processes
Shadow experienced Customer Success leaders and progressively assume responsibility for customer communication and account activities
Serve as a developing liaison between customers and internal Operations, Sales, and support teams
Monitor daily account activity, identify potential service risks, and help coordinate solutions
Research service exceptions and communicate timely, accurate updates to customers and internal stakeholders
Track customer and operational key performance indicators and use performance data to identify trends and priorities
Prepare customer reports, performance updates, and account communications
Participate in customer meetings and internal account reviews
Learn escalation procedures and methods for communicating time-sensitive customer issues
Develop judgment in balancing customer expectations, operational capabilities, and business objectives
Take on progressively greater responsibility for customer accounts based on demonstrated knowledge, performance, and readiness
Communicate frequently by telephone, email, virtual meeting, and in-person interaction throughout the workday

Requirements

What you’ll need

Strong interest in developing a career in customer success, account management, transportation, or logistics
Customer-focused mindset and willingness to learn transportation operations and account-management practices
Strong written and verbal communication skills
Ability to learn quickly, apply coaching, and respond constructively to feedback
Strong organization, attention to detail, and ability to prioritize multiple responsibilities in a fast-paced environment
Demonstrated problem-solving ability and sound professional judgment
Ability to collaborate effectively with multiple departments and stakeholders
High school diploma or equivalent
Experience in transportation, logistics, customer service, account management, operations, or a related environment is preferred
Experience working directly with customers or supporting business accounts is preferred
Familiarity with key performance indicators, reporting, or operational performance metrics is preferred
Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field is preferred
Prolonged periods sitting at a desk and working on a computer
Ability to perform the essential functions of the position, with or without reasonable accommodation

Benefits

Comp & perks

Medical insurance available
Vision insurance available
Dental insurance available
Supplemental insurance available
Life insurance available
401(k) retirement plan
Quarterly 401(k) match