Business Support Specialist

Stewart Title

. Act as key customer service representative for the respective area and facilitate a high volume of incoming requests through email and integration platform .

Posted 10/2/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational workflows within the title and real estate sectors, ensuring accurate documentation and effective communication with stakeholders. Proven ability to manage multiple priorities and improve processes for enhanced efficiency.

Highest-signal resume keywords

Customer Service ExperienceTitle And Real Estate KnowledgeOperational Systems ProficiencyOrganizational SkillsEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction Lifecycle ManagementOrder Issue ResolutionDocumentation ReviewProcess ImprovementData Tracking

Soft Skills

Attention To DetailTime ManagementProblem SolvingTeam Collaboration

Tools & Technologies

Microsoft Office ApplicationsOperational Databases

Industry Keywords

TitleEscrowMortgageReal EstateVendor Management

About the role

Key responsibilities & impact

Act as key customer service representative for the respective area and facilitate a high volume of incoming requests through email and integration platform
Coordinate and support title and operational workflows throughout the transaction lifecycle
Serve as a liaison between internal departments, customers, vendors, and external partners
Research, track, and resolve customer inquiries, order issues, and process exceptions
Review documentation for completeness and accuracy and route items appropriately
Maintain accurate records and update systems with transaction and operational data
Monitor work queues, prioritize requests, and ensure service-level expectations are met
Assist with process improvement initiatives and identify opportunities to increase efficiency
Support reporting, tracking, scheduling, and other administrative functions as needed
Partner with team members to resolve moderately complex issues and escalate concerns when appropriate
Provide professional and timely communication to internal and external stakeholders
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma required; Bachelor’s preferred
5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Effective verbal and written communication skills
Experience working with operational systems, databases, and Microsoft Office applications
Knowledge of title and real estate processes preferred

Benefits

Comp & perks

Variety of health and wellness insurance options and programs
Paid time off
401(k) with company match
Employee stock purchase program
Employee discounts