Stewart Title

Customer Support

• Act as key customer service representative for the respective area and facilitate a high volume of incoming requests through email and integration platform
• Coordinate and support title and operational workflows throughout the transaction lifecycle
• Serve as a liaison between internal departments, customers, vendors, and external partners
• Research, track, and resolve customer inquiries, order issues, and process exceptions
• Review documentation for completeness and accuracy and route items appropriately
• Maintain accurate records and update systems with transaction and operational data
• Monitor work queues, prioritize requests, and ensure service-level expectations are met
• Assist with process improvement initiatives and identify opportunities to increase efficiency
• Support reporting, tracking, scheduling, and other administrative functions as needed
• Partner with team members to resolve moderately complex issues and escalate concerns when appropriate
• Provide professional and timely communication to internal and external stakeholders
• Perform additional duties as assigned

Business Support Specialist

Escrow Officer

• Provide escrow services for residential and commercial resale, new construction, refinance, relocation, and timeshare transactions
• Facilitate real estate transactions through high-level customer service and proactive communication with internal and external customers throughout the closing process
• Establish new escrow accounts
• Manage funds
• Process documents for closings
• Complete settlements in accordance with established policies and procedures
• Act as a neutral liaison between file parties
• Adhere to company policy
• Monitor and mitigate risk to the company
• Recognize and solve atypical problems
• Evaluate and select solutions from existing precedents or procedures
• Communicate and explain complex information, including interdependencies within the team and others
• Work under limited supervision and modify work practices and processes to achieve results or improve efficiency
• Act as a resource for less experienced team members
• Perform all other duties as assigned by management

Sales

• Lead enterprise revenue growth for NotaryCam and Signature Closers by selling secure digital notarization, identity verification, and electronic closing solutions
• Own the full enterprise sales cycle from prospecting and executive discovery through solution design, procurement, contracting, accelerated adoption, and platform expansion
• Develop value-based business cases and execute sales strategies targeting financial-services organizations
• Apply consultative selling, discovery, negotiation, presentation, and account-planning skills
• Solve complex problems and develop non-traditional solutions through sophisticated analytical thinking
• Partner with Stewart Lender Services, internal teams, and senior decision-makers to develop tailored solutions and expand existing accounts
• Recommend best practices to improve processes or services using understanding of customer workflows
• Maintain accurate records and data
• Communicate difficult concepts to teams to generate clarity and alignment
• Represent the company at industry events, lender and banking conferences, trade associations, customer meetings, webinars, and partner engagements
• Travel for strategic accounts, industry events, client meetings, and team sessions
• May lead functional projects with moderate risks and resource requirements
• Work independently as an individual contributor and perform other duties assigned by management

Real Estate Sales Executive – Lender

• Drive enterprise and mid-market revenue growth for NotaryCam’s Remote Online Notarization (RON) services within the real estate title industry
• Sell RON-enabled and mobile closing solutions to title companies, title agencies, escrow organizations, settlement service providers, and affiliated real estate stakeholders
• Own the full sales cycle, including documenting the transition from agreement to implementation
• Build and manage a qualified pipeline
• Promote Stewart’s notary services and solutions through inside sales and marketing activities
• Prospect through Stewart Agency Services and established methods
• Develop account strategies to sell, cross-sell, and upsell RON transaction opportunities
• Perform specialized assignments, solve complex problems, and develop non-traditional solutions
• Interpret the internal and external business environment to coordinate technical discovery and solution validation
• Recommend and communicate best practices while partnering with technical and other teams
• Communicate difficult concepts to teams and generate clarity and alignment on projects, initiatives, and work products
• Travel for strategic accounts, industry events, client meetings, and team sessions
• May lead functional projects with moderate risks and resource requirements
• Work independently as an individual contributor and seek guidance in highly complex situations
• Perform other duties as assigned by management

Real Estate Sales Executive – Title/Settlement

Accounting Manager

• Collect, analyze, monitor, and report on organizational financial matters
• Manage and ensure compliance with financial policies, professional standards, and applicable laws
• Perform revenue accounting functions related to posting payments received
• Contact delinquent customers by phone to secure payment
• Assist with printing and mailing statements
• Review account histories with customers
• Post payments and manage adjustments for efficiency, timeliness, accuracy, control, and accountability
• Perform monthly account reconciliations and journal entries related to revenue accounting and accounts receivable
• Perform support functions for departmental processes
• Complete daily tasks and responsibilities according to defined procedures
• Address internal and external clients and team members
• Perform other duties assigned by management

Revenue Accounting Processor

Operations

• Responsible for the efficient operation, profitability, and supervision of a specific branch(es) or department(s) while assuring customer satisfaction
• Serve as the individual in charge and go-to person for issues needing escalation
• Supervise day-to-day activities of employees responsible for operational tasks
• Align branch goals with business unit goals by monitoring branch metrics and providing recommendations to leadership
• Provide leadership to managers, supervisors, and/or individual contributors
• Accountable for the performance and results of multiple related teams
• Develop departmental plans, including business, production, and/or organizational priorities
• Apply knowledge of key business drivers and factors that maximize department performance
• Support and fund projects, products, services, and/or technologies based on functional or regional business plans
• Identify and solve complex operational and organizational problems
• Persuade managers and leaders to take action and/or negotiate with external partners, vendors, and customers
• Manage multiple related teams, set departmental priorities, and allocate resources to align with business objectives and annual plan

Branch Operations Manager

• Promote Stewart services and solutions through outside sales and marketing activities
• Promote Stewart services and solutions through inside sales and marketing activities
• Ensure customer success while maximizing Stewart revenue and market share
• Follow existing procedures to perform routine assignments and solve standard problems
• Analyze basic information and standard practices to make decisions impacting work performed
• Work as an individual contributor with direct oversight
• Perform other duties as assigned by management