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Call Center Representative
Stiltz Lifts. Manage a high volume of inbound, outbound, and online customer inquiries .
About the role
Key responsibilities & impact- Manage a high volume of inbound, outbound, and online customer inquiries
- Establish trust and position Stiltz solutions to enhance safety, independence, and quality of life
- Guide customers through a structured consultative sales process
- Listen actively, ask questions, and qualify customer needs
- Provide accurate information about products, services, pricing, and project details
- Communicate the value of in-home consultations
- Schedule appointments for the sales team
- Meet quality, productivity, and turnaround-time expectations
- Work across multiple systems and screens while maintaining a warm, professional, and empathetic phone presence
Requirements
What you’ll need- 1+ year of experience in a call center, customer service, or inside sales role preferred
- Ability to work non-traditional hours, including evenings and weekends
- Strong phone presence
- Ability to connect with customers in a professional, friendly manner
- Motivated by goals, metrics, and outcomes
- Comfortable navigating CRM systems, scheduling tools, email, and internal applications across dual screens
- No cold calling; customers have already expressed interest in the products
Benefits
Comp & perks- Uncapped Bonus Potential
- Medical, dental, vision, and life insurance
- 20 Days Paid Time Off
- 8 Paid Company Holidays
- 401(k) with a company match that is immediately vested
- Hybrid work environment
- Supportive culture valuing personal and professional well-being
- Collaborative work environment